Sr St,Tech Support Engr at Infinera Corporation
Shanghai, CN

▪ Provide technical support service to Coriant Global AND/OR APAC regional customers.
▪ This is mainly achieved by:
- Highest possible customer satisfaction in a proactive way
- A single point of contact within Coriant Service or external partners for any care related issue
- Supporting sales forces and customer teams in best possible way to introduce our products and solutions
- Providing customer acceptance test and/or product introduction workshop in a professional way
- Delivering the necessary input and priorities to align software maintenance roadmaps with our customers need
▪ Main Responsibility Area are:
- E2E customer case handling
- Emergency service

▪ 5+ years’ customer service or technical support experience.
▪ Optical Network working experience is a must.
▪ Professional Skills:
- Advanced Knowledge of Optical Transport Network
- Advanced Knowledge of DWDM technologies/product
- Advanced Knowledge of ROADM/DWDM, OTN, GMPLS, WSON, SDH, Ethernet Layer2 & Layer3, PTN/MPLS-TP technologies
- Advanced Knowledge of System testing
- Advanced foundation-knowledge in Network Management System and OAM concept.
- Advanced DCN design and deployment skills for Optical Transport Network
- Advanced Skills of Information seeking
- Knowledge of Industry transport products (at least product theory and implementation)
- Basic Knowledge of Project Management
- Fluent English, both written and spoken
- Fluent Chinese, both written and spoken
▪ Personal Attributes:
- Team player
- Decision making
- Planning and Organizing
- Openness and communication skills
- Quality orientation
- Learning ability
▪ Professional Certification:
- CISCO certified eg...CCNA, CCNP, CCIE is preferred
- Project Management Professional certified is preferred

Infinera is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability. EEO Employer/Vet/Disabled.