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The role of the EMEA Program Manager is to manage the service delivery for EF&I & Professional Services towards the Customer for multiple projects. The Program Manager will be ultimately responsible for the successful delivery of all projects under their management within the EMEA region. The Infinera EMEA customers consist of terrestrial subsea, long haul regional carriers and global ISPs. Essential Functions and Key Responsibilities The Deployment Program Manager is responsible for the following; • Development and implementation of a project plan for EF&I/Professional Service, maintain the Customer Action Register and the customer documentation package. • Execution of multiple projects, on-time, on budget, following industry practices • Validate site surveys, Nodal/Link acceptance documents & work with Systems design engineers • Manage customer expectations on implementations, interface with customer remotely and in person, manage support partners and implement best install practices and Quality Assurance standards. • Create, maintain and communicate risk assessments, action registers, issues logs, daily reports, communications plan, financial records, project tracker and internal statistical reports. • Host conference calls, present at customer meetings and create presentations. • Manage deployment teams in the field, both technically and with hands‐on approach – Enhance partner skills and work with Infinera partners to reduce costs and improve productivity and efficiency • Report to Service Delivery Manager • Support with RFP responses & customer quotes • Business acumen Experience & Essential Skills • English (Written, oral) essential • Budgets/business/financial knowledge – SAP experience (Desirable) • Microsoft Project proficient – Plan creation, development and control • SharePoint 365 (Desirable) • Communications Skills – Reporting to VP/CEO level • Project Planning/Managing, methodical thinking • Deployment experience – To include hands on installation or commissioning
• DWDM/SDH in depth knowledge (Desirable) • Quality standards and Audits • Site infrastructure knowledge • Data center connectivity knowledge • Being a team player is paramount Desirable Skills • PMP certification • Prince 2 practitioner certification (must be current) • Agile practitioner • 5+ years project management experience in SDH/DWDM/Metro networks • Educated to HND/BTEC level
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