We believe in differentiating our capital.
TigerConnect’s Professional Services team thrives on the front lines of healthcare communication transformation. We are a dedicated team of project managers, integration professionals, and educators with a mission to lead our clients into a new era of clinical communication and collaboration.
The TigerConnect team is seeking a well-organized project manager with strong communication skills and experience implementing and supporting mobile and web-based applications in a healthcare setting. The Implementation Project Manager is responsible for product implementation assignments including SMB and small enterprise deployments end-to-end and supporting larger enterprise-wide initiatives. This individual will perform responsibilities such as installing core TigerConnect products, configuring client specific product options, and training new clients remotely and/or onsite. The Implementation Project Manager will also assist clients in identifying use cases where TigerConnect creates efficiencies – ultimately driving outcomes and ROI for the client.
What You'll Own:
Establish deep subject matter expertise across TigerConnect product line
Provide professional implementation and support services to clients resulting in smooth, well-coordinated implementations that meet targeted live dates
Work with client to uncover compelling use cases for TigerConnect, including benchmarking based on current processes and measuring improvements after TigerConnect is deployed
Perform new client set up and configuration; able to troubleshoot issues on the spot
Proactively partner with client to identify opportunities to integrate TigerConnect with third-party applications.
Effectively and efficiently train new clients and end users to use the application
Provide support services for enterprise-level implementation projects, partnering with Sr. Implementation Project Managers and/or Directors
Provide consistent communication of status of the implementation effort to the client
Act as the client’s technical advocate, managing issues that may arise
What You've Accomplished:
Bachelor's degree and 2+ years experience, or 6+ years equivalent experience
Healthcare industry knowledge and experience
Experience with clinical communication solutions and/or scheduling systems a huge plus
Self-starter who thrives in an entrepreneurial, fast-paced environment with the demonstrated ability to work well with others
Superior organizational skills – demonstrated ability to multi-task and manage multiple projects at a time while maintaining clear attention to detail
Exceptional customer relationship skills – proven ability to collaborate and communicate with both technical and non-technical personnel
Proficient in the MS Office Suite - particularly PowerPoint and Excel
Familiarity with SaaS business models a plus
Demonstrated success in a project management role
This position requires up to 20% travel
Who We Are:
TigerConnect is healthcare’s most widely adopted communication platform – uniquely modernizing care collaboration among doctors, nurses, care teams, and patients. TigerConnect is the only solution that combines a consumer-like user experience for both clinical and patient communication with serious security, privacy, and clinical workflow requirements that today’s healthcare organizations demand. TigerConnect accelerates productivity, reduces costs, and improves patient outcomes.
Trusted by more than 6,000 healthcare organizations, TigerConnect maintains 99.99% verifiable uptime and processes more than 10 million messages each day.
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