Senior Product Manager - Identity and Access Management at New Relic
Portland, OR, US / Seattle, WA, US / San Francisco, CA, US

**This position sits in our beautiful Portland, OR office, and relocation assistance may be offered.**

Your Opportunity

New Relic’s mission is to instrument, measure, and improve the internet to help our customers create more perfect software, experiences, and businesses. We can’t accomplish this mission without providing a scalable, secure way for customers to integrate New Relic user access control and audit information into their standard workflows.

We are looking for an experienced, curious, customer-facing Product Manager with IAM experience to join our fast-growing Account Experience Platform team!

How do you know if this is the right opportunity for you? We offer:

  • Opportunity to collaborate on a product that all your technical friends use
  • Employee resource groups to support a diverse workforce
  • 10 weeks of fully paid parental leave covering birth and non-birth parents, adoption and foster placement, plus up to 10 more weeks of full pay for birth parents covering the short term disability period
  • Flexible Time Off - use it when you need it

What You’ll Do

Overall: Partner with the engineering manager and designer to form the leadership team for Identity and Access Management (IAM). Drive product strategy, build customer relationships, and grow the business in partnership with marketing, sales, security, and other product teams.

Product strategy: Define a product strategy informed by customer and market insights, competitive landscape, internal competencies, and company direction. Outline how to make New Relic’s IAM not just incrementally better, but many times more valuable to our customers!

Internal leadership: Use this strategy to align and partner with cross-functional leaders. Establish credibility and strong working relationships with senior leaders. Lead internal and external product promotion, education, and support.

Planning: Collaborate with design and engineering management to define and prioritize product work. Define iterative releases that lead to the longer-term vision. Understand business and engineering trade-offs well to push back on certain requests and gracefully trim scope. Put users’ needs first. Balance feature development with reliability and engineering toil reduction efforts to keep the product healthy.

Customer interactions: Proactively work with prospects and customers to learn about the problems they are trying to solve, build great relationships, and inform product direction.

Positioning: Define product positioning to inform product marketing’s messaging. Stay up-to-date on competitive and market opportunities.

Outcomes: Define business metrics to communicate direction, inform planning, track progress, course-correct, and celebrate achievement.

Your Qualifications


  • Customer-facing product management experience with SaaS software
  • Experience in the Identity and Access Management domain
  • Ability to lead via influence, patience, and determination
  • Proven track record of strategic decision-making, balancing business, security, and stakeholder needs.
  • Written and verbal communication skills to gain alignment with senior leaders
  • Clear articulation of business needs and customer problems as context for collaboration to best solve complex problems
  • Easy movement between long-term goals and day-to-day engagement (with engineering, sales, etc.) to keep focus and momentum
  • Coordination with other product managers to work toward shared goals


  • Pragmatic Institute course experience

Please note that visa sponsorship is not available for this position.

Our Office

Our office is in the center of downtown Portland, situated in a thriving tech community in the Pacific Northwest. We enjoy easy commute access and a plethora of good eats and great coffee. We provide competitive compensation including equity and big-company benefits (medical, dental, etc.)—all while maintaining the energy, agility and fun of a start-up.

About Us

New Relic (NYSE: NEWR) is the industry’s largest and most comprehensive cloud-based instrumentation platform built to create more perfect software. The world’s best software and DevOps teams rely on New Relic to move faster, make better decisions and create best-in-class digital experiences. If you run software, you need to run New Relic. We’re proudly trusted by more than 50% of the Fortune 100.

Founded in 2008, we’re a global company focused on building a culture where all employees feel a deep sense of belonging, where every ‘Relic’ can bring their whole self to work and feel supported and empowered to thrive. We’re consistently recognized as a distinguished employer and are committed to building world-class products and an award winning culture. For more information, visit