HR Shared Service Specialist at Groupon
Dublin, IE

You’ll spend time on the following:

  • Triage inquiries pertaining to Human Resources in an accurate and timely manner utilising internal resources such as Zendesk, email, phone calls, chat, etc.

  • Research and resolve complex issues by partnering across the HR organisation (or escalating when appropriate) across different EMEA countries.

  • Provide solutions to employees but also education to the organisation on self-service options available to them

  • Maintain documentation of all incoming inquiries and keeps detailed notes on actions taken

  • Complete transactional HR processes using Workday HRIS system

  • Meet key metrics as identified by the Resource Centre Management. These may include timeliness, accuracy, quality, tone, error-rate, and/or others

  • Will be responsible for having a general understanding of policy and procedure and be able to help others navigate these

  • As part of the ad-hoc responsibilities within the HR Shared Services team, some project work will be required. The ideal candidate should be able to own and deliver on projects assigned by the HR Operations Lead; looking for continuous improvement opportunities via streamlining and automation

  • You will be responsible for a variety of HR administrative tasks including but not limited to benefits and compensation queries, talent acquisition processes, data maintenance in our HRIS system (Workday) and ad-hoc projects


We’re excited about you if you have:

  • 2+ years’ experience in HR (Shared Service environment a plus)

  • Strong computer skills including experience with MS Word, Excel, PowerPoint

  • Experience with HRIS systems is a plus. Experience with Workday a strong plus

  • Experience with Google Docs a plus

  • Strong customer service acumen and positive attitude

  • Flexibility, able to work in a fast paced and changing environment.

  • Be able to deliver a great service across different countries in EMEA and / or Globally

  • Fluency in English and Italian is essential

  • Fluency in French or Spanish is a plus


Groupon's purpose is to build strong communities through thriving small businesses.  To learn more about the world's largest local ecommerce marketplace,  click here for the latest Groupon news. Plus, be sure to  check out the values  that shape our culture, guide our strategy and make our company a great place to work. And just don't take our word for it.  Hear from real Groupon team members  and learn more about our  inclusive employee groups. If all of this sounds like something that's a great fit for you, then click apply and let's see where this takes us. 



Groupon is an Equal Opportunity Employer


Qualifications for employment, promotion, and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, medical condition, sexual orientation, gender identity or expression, genetic information, ancestry, marital status, military discharge status (excluding dishonorable discharge), veteran status, citizenship status, or other legally protected status. We are all responsible for maintaining this policy. Groupon is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may email us at hraccommodations at If you have concerns related to Groupon’s equal employment opportunities, you may contact Groupon's Ethics Reporting Service Ethicspoint.