Senior Product Manager, Talent Lifecycle at Upwork
Santa Clara, CA, US

Upwork ($UPWK) is the leading tech solution for companies looking to hire the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled professionals who want the freedom of working anytime, anywhere. Top companies connecting with extraordinary talent around the globe? Upwork is how.

The Application Platform Management team is charged with delivering enterprise grade tools & platform services that enable marketplace experiences for accounts of all sizes.

We do this through a combination of automated processes and  by delivering tools that enable agent investigations. We are looking for a user-focused product expert to design and help build the back office systems that our agents, and others across Upwork, rely on. These systems facilitate exceptional customer experiences and provide the basis for further automation and business scale. You’ll partner closely with Engineering, Operations teams, Analytics  and other cross-functional partners to build a foundation for operational excellence and superb customer experience.
 
Your Responsibilities:

    Develop nuanced insights into what is needed for agents to serve and protect Upwork customers
    Define a bold vision and strategy for building the back office systems our agents use
    Align key stakeholders in Product and Engineering around an ambitious systems roadmap
    Execute and deliver quality systems that take our customer experience and protections up a level
    Ensure our agents have the tools to label data so our Engineers can build and refine our models

What it takes to catch our eye:

    At least 2 years of experience in product management,engineering, or technology consulting
    Prior experience designing and/or building internal tools for operations teams in any industry
    Success in running complex and multi-faceted programs from conception to completion
    An obsession for generating great results with scarce resources
    Willingness to roll up your sleeves to ensure deadlines are met and solutions are executed

How to really knock our socks off:

    Experience in designing, implementing and testing technology-enabled operations processes
    Proven track record of identifying and developing solutions to improve customer experiences
    Excellent communication skills, with the proven ability to build relationships and influence stakeholders across a variety of functional areas.
    Ability to thrive in fast-paced environments where you manage priorities across multiple simultaneous projects

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. Whether you’re working from our offices in San Francisco, Santa Clara, and Chicago or are part of our globally distributed team, we’re working together to create exciting remote work opportunities for a global community of professionals. Our vibrant culture is built on a common mission and shared values. As we create economic opportunities so that people have better lives, our employees build amazing teams, put our community first and have a bias towards action. We encourage team Upwork to bring their whole selves to work through learning and development opportunities, mentorship, and employee resource groups. All that and amazing benefits too? We’ve got you covered (especially with our company favorite, Work Online Wednesdays). Check out our Life at Upwork page to learn more about the employee experience.