Team Manager, Customer Success (Mid-Sized Districts) at Clever
San Francisco, CA, US

The Manager of Mid-District Customer Success will be responsible for leading our team of five Mid-District Customer Success Managers driving the adoption of Clever. The manager will be a member of the Customer Success Organization (CSO) at Clever and will report to the Head of District Success. 

You Will: 

Be responsible for hiring and developing a strong, high performing team of Customer Success Managers (CSMs)

Manage performance, retention, and career development of the Mid-District Success (MDS) team

Invest in employee engagement and satisfaction, always striving for a happy, healthy team

Lead MDS in territory planning and product adoption strategies

Provide necessary training and enablement for CSMs

Achieve key team success metrics including adoption and engagement goals

Exemplify Clever Cultural Tenants: Leave the Classroom Better Than You Found It, Do the Extra Credit, Clever is a Group Project, Don't Trust the Textbook, Always a Student, Bring Good Vibes

Work effectively with other team leaders within the Customer Success Organization (CSO) including District Success, Application Success, Support and Operations. 

Collaborate with cross-functional teams including Marketing, Product, etc

You Should Have:

2+ years managing customer facing teams in a SaaS environment

Experience in developing people and building teams

Service-oriented mentality and strong  customer empathy

Excellent written and verbal communication skills. Demonstrated ability to present to diverse audiences and effectively communicate with internal stakeholders

Strong interpersonal skills to collaborate well cross-functionally

Flexibility and self-motivation in a fast paced environment

Excellent organization, project management and time management skills

Detail and results oriented; skilled at both planning and hands-on execution

Desire to work in K-12 education technology space

What Clever offers

A chance to revolutionize the way schools use technology

Competitive salary and significant equity in well-funded, high-growth company

Catered lunch daily

Generous vacation and holidays

Top-notch healthcare, vision, & dental coverage

Unlimited credits for learning

An incredible team of fun, bright coworkers