Escalation Engineer at Varonis Systems
Herzliya, IL

Varonis Systems is the leader in unstructured and semi-structured data governance software, which is any human generated data that is within a company’s environment. Our goal is to protect companies most sensitive information from insider threats and cyberattacks. We do this by allowing organizations to analyze, secure, manage, and migrate their volumes of unstructured data. 
We are searching for a highly motivated Escalation Engineer to join our team! The team extracts and analyzes a huge amount of data from the latest IT technologies available today. Our Escalation Engineer must learn fast and adapt to quickly changing technology in order to provide top tier support for our product line. This position will investigate customer issues with our products and provide timely resolution while coordinating with our support and development teams.

Position Description:

  • Provide expert level technical support for our products
    • Analyze, diagnose, and debug complex customer issues
    • Create and implement patches, fixes, and diagnostic tools
    • Take ownership of escalations and drive towards resolution
  • Act as a technical focal point in cooperative relationships with other internal groups
    • Coordinate with other engineers from various product components to deliver success
    • Acquire both broad and in-depth product knowledge
    • Create and improve documentation to train support engineers to resolve support cases
    • Demonstrate strong interpersonal and communication skills
    • Push for solutions and interact with people from various other teams

  

Desired Skills & Experience:

  • At least 3 years of hands-on (full stack) experience with strong Backend experience, working with multi-threaded environment and on large scale using C#, .NET.
  • Developing using Microsoft SQL, T-SQL
  • Strong troubleshooting skills
  • Great interpersonal skills.
  • Customer support experience
  • Working under pressure
  • Fast technology adaptation
  • Independently driven, proactive, accountable, reliable, team player

 

Additional Skills:

The following additional skills are nice to have:

  •  Experience in Angular, NodeJS, TypeScript
  • Develop reporting infrastructure and reports using Microsoft Reporting Services
  • Experience with windows internals (Win API)
  • Work and use of Microsoft environments (Windows Server, NTFS, Active Directory, Exchange, LDAP, IIS, GPO)
  • Solid understanding of data structures, design patterns, and algorithms
  • Experience with large-scale software projects