Professional Services Engineer- Migration Services at Infinera Corporation
United States of America

 

Summary:  Infinera Professional Services Engineers in the Migration Services team are highly skilled individuals who have expert knowledge of Infinera products and applications, as well as other OEM equipment and applications in optical and DCS applications. These engineers provide the Planning, Engineering, and oversight for Infinera Migration Projects. In addition, the Professional Services engineers work closely with Infinera partners, EF&I, SLTE, TAC, Account team, all other Infinera departments and directly with the customer to ensure that our customers receive the World Class Infinera Experience.

 

  • Proficient with long-haul and metro DWDM, as well as ADM on other optical equipment
  • Proficient with network migration processes and methodologies
  • Proficient in presenting a demonstration to customers of the migration processes
  • Plan, manage and execute SOW/contract deliverables for Infinera Professional Services offerings
  • Assist in customer-specific test plan
  • Customer management of high visibility technical issues
  • Lead in technical meetings with customers
  • Lab trials and field trials
  • Develop network audit and migration plans
  • Present customer reviews
  • Providing onsite support during project execution to ensure customers easily integrate Infinera into their operations
  • Playing an active role in kick off meetings to ensure customers are covered for all aspects of migration programs
  • Writing of Method of Procedures (MOP) for technical activities

 

The position includes acting as a sales representative of technical services.  The Professional Engineer have extensive knowledge about the technology and fusing their technical expertise with their services sales skills, Professional Engineer manage to sell various technical services to potential clients.  The job description involves providing solutions to technical queries of clients, marketing the services, and attending customers meeting.  Another facet of Professional Services Engineer is to work in tandem with Business Development to analyze the success of the services solution and eliminating solution gaps.  Extensive traveling and frequent meetings with customers is an integral part of a professional services engineer’s job duties.

 

  • Providing quotes for services
  • Working with partners to deliver services to Infinera customers
  • Assisting sales to convey the benefit of Infinera Professional Services

 

 

 

 

 

 

 

Position Requirements:

 

  • Excellent communication skills, technical knowledge and services requirement identifications, in-depth knowledge of physical and logical network designs, teamwork, and organizational skills
  • Provide operations review and professional services solutions to customer.  This includes using PowerPoint, white boarding and presentation of material
  • Superior technical competence in trouble-shooting real-time embedded software, optical and digital hardware, and network management systems
  • Strong technical background in long-haul or inter-office optical networking technologies, including DWDM/SONET/SDH and high-speed Ethernet
  • TCP/IP experience require with emphasis on the following protocol, OSPF, ISIS, RSVP, GMPLS, and P2P
  • Strong technical background testing or supporting of the following:
    • NM/OSS software using XML, CORBA, TL-1 or SNMP
    • Optical networking physical layer hardware

 

 

Educational Qualifications

 

  • Bachelor Science Computer Science, Electrical Engineering, Telecommunications, or a minimum of 7 years experience demonstrating success and growth while supporting or testing high-speed optical networking products for the service provider market

 

Infinera is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability. EEO Employer/Vet/Disabled