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The job holder will be expected to provideproduct service and customer support at d.light’s service centers and / or during field service visits and manageall repair, maintenance and test tasksassigned by the service centers manager or that come to the service center.Diagnose errors or technical problems and determining proper solutions support on all d. light’sproducts and deliver exceptional service to our customers. The job holder will have to be highly in tune with the solar technology and mobile phone repair.R&Rs•Work with the serviceteams to identify and undertake all required product repairactivities in accordance with the relevant specifications and setstandards,on schedule.•Provide service and customer support at the service center and / or during field service visits•Manage all repair, maintenance and test tasksfor d. light’scustomers at the service center•Diagnose errors or technical problems and determine proper solutions•Document repair / service processeson Atlasor any other platform provided by d.light•Follow all company’s serviceprocedures and protocols•Cooperate with other technical team members and share information across the organisation•Comprehend customer requirements and make appropriate recommendations/briefings•Ensure top standard customer service at all times•Meet service center operation’stargets. (100%)•100% timely utilization of and accurate data capture on d.light’sService Platform(Atlas)•Spare parts and refurbishment stock management at service center•Repeat repair ratio of less than 3%•Supporting 100% d.light’s service centers through technician training or any other relevant supportas assigned by the service center managerDesired Skills and Experience•A degree or diploma in electronics orelectricals•Minimum 1-yearexperience in solar PV industry. Both solar and mobile phone repair experience will be an added advantage•Demonstrate the ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives•Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality•Superior verbal and written communication skills (multiple language will be an advantage), with anemphasis on tact and diplomacy•Business driven, people focused, with exceptional influencing skills; Excellent organizational, multi-tasking, presentation and time-management skills•Passion for social enterprise, development of people and environmental benefits•Understands repair and quality control tools
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