Senior Client Solutions Associate - Healthcare at GLG
Austin, TX, US

GLG is seeking Senior Associates for our healthcare-focused Client Solutions team who have a strong interest in excelling at best-in-class service in a performance-driven, merit-based, and team-oriented environment.

Job Summary
Our Client Solutions team is the engine of GLG. Senior Associates work directly with our clients – professionals at the world’s top corporations, investment firms, management consultancies, and non-profits – to help them learn and make better decisions every day. Senior Associates facilitate custom learning solutions such as phone consultations, one-on-one meetings, surveys, reports, and consulting engagements with leading experts and executives.

As a Senior Associate, you will learn to:

    Excel in a fast-paced, metrics-driven, entrepreneurial, and challenging environment
    Communicate with clients focused on trending healthcare topics to assess and scope their learning needs
    Develop strong, transferable business skills – including client service excellence, written and oral communication, client and account management, time management, negotiating, problem solving, project management, and the ability to achieve commercial targets
    Understand and deploy a broad range of custom learning products to creatively support clients
    Collaborate with colleagues on and across teams to build and shape a business
    Gain exposure to coaching and mentoring newer professionals

Specific responsibilities include (but are not limited to):

    Executing custom learning projects for clients across the healthcare value chain
    Engaging with clients daily by phone to understand and serve their learning needs and provide exceptional service
    Recruit new experts to join our membership through targeted and timely outreach by phone, email, and other methods
    Maintaining accountability and responsibility for client projects and the overall client experience
    Collaborating with Team Leaders and other internal stakeholders to deliver on project needs to maximize commercial outcomes

An ideal candidate will have the following:

    1+ years of post-graduate relevant or transferable work experience
    Bachelor's degree or higher in a related field required (e.g., Biology, Chemistry, Psychology, Healthcare Public Policy)
    Demonstrated experience in a healthcare or related field (e.g., clinical or research experience, healthcare technology, healthcare policy)
    Strong interest in developing the skills to excel at client service in a high-volume environment
    Superior communication (oral and written) and interpersonal skills
    Ability to work responsibly, both independently and collaboratively as needs warrant, in an ever-changing, and fast-paced environment
    Appreciation for the role data and metrics play in growing a business successfully
    Impeccable attention to detail and strong problem-solving skills
    Receptive to close coaching and feedback
    Insatiable desire to learn about trending healthcare topics
    Desired, but not required: Relevant experience working within the pharmaceutical, biotech, medical device, life sciences, or healthcare technology sector

About GLG / Gerson Lehrman Group

GLG is the world’s knowledge marketplace. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of 700,000+ experts (and the hundreds of new experts we recruit every day).

We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.

GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.

To learn more, visit www.GLG.it.