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Open to Remote in US
The Smule mission is to connect people all over the world through the joy of making music at massive social scale. Music is much more than just listening… It's about creating, sharing, discovering, participating, and connecting with people. It is a social network with the power to break down barriers, touch souls and bring people together from all over the world.
In 2008, we set out to create apps that enabled anyone to create, discover, love and enjoy music. Today, 1.5% of the world's population (that's 125 million people and counting) have used Smule's apps. And they are creating communities, meeting new like-minded friends, and having fun making music together on Smule.
We are looking for an excellent communicator who understands how to scale the relationship between the organization and the community. Own being the bridge between the community and the product and marketing teams. Manage beta testing groups, feature feedback, ambassador program and day-to-day with power users and community leaders. You live our mission and love the idea of connecting people through music. You’re aware of social and popular culture trends and understand how to surface those in a social community.
You are a seasoned community manager who is comfortable leading a large community. You are looking for the opportunity to grow your experience and are interested in leveraging your knowledge of the community to inform product and marketing decisions. The role will be based in our Los Angeles office.
Role / Responsibilities
Manage day-to-day community operations and ambassador program
Advocate in the organization on behalf of the community
Integrate and feature community content and trends in the app as well as social and user acquisition channels
Establish a community feedback loop to product and marketing at scale
Execute cross channel strategy, develop content, and ensure creative and brand consistency, ultimately engaging, growing, and connecting Smule with our community
Exceptional writing/editing skills
2+ year in community management
2+ years at an agency or with a startup
2+ years in community management over social media of a brand with more than 1M followers
Results-driven social and/or content strategy experience a plus
Ability to successfully work on multiple projects, prioritizing work and time efficiently
Ability to work independently and as part of a team
Strong attention to detail
Data driven, understand the importance of KPIs, measurement, tracking and reporting
Excellent written and verbal communication skills, as well as organizational skills
3-5 writing samples
Writing fluency in Spanish, German, French or Portuguese
Experience managing a community for a consumer product
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