Account Advisor (Spanish Speaking Preferred!) at Grubhub
Chicago, IL, US

Grubhub is dedicated to connecting hungry diners with our wide network of restaurants across the country. Our innovative technology, easy-to-use platforms and streamlined delivery capabilities make us an industry leader today, and in the future of online food ordering. 

We strive to create a workplace that reflects the diversity of our customers and the communities we serve. When you join our team, you become part of a community that works together to innovate, solve problems, take risks, grow, work hard and have a ton of fun in the process!

Why Work For Us

We have a fast-paced environment and that is what our teams thrive on. Grubhub believes in empowering people and offering opportunities for development, as well as professional growth.  We value strong, positive relationships in all areas: with each other, our customers and our greater community.  Want to be a part of a team of diverse collaborators in an authentically fun culture?  If so, we want to talk to you - and hear what’s your favorite restaurant for food delivery! 

Some Challenges You’ll Tackle

As an Account Advisor, you will be managing a portfolio of restaurant accounts. You will be tasked with helping your portfolio of restaurants get the most out of using Grubhub and consulting with them to have the most ideal menu page for our diners. Increasing their conversion number and building the value of GrubHub will be key!  As an Account Advisor, you will be responsible for growing and expanding our relationships with all your restaurants.  

Duties will include, but are not limited to:

Build and strengthen relationships, develop trust and loyalty with restaurant owners

Resolve any major account issues

Educate decision makers at your restaurants about GrubHub’s products that will enhance their experience on our platforms

Help your restaurants attract new diners, increase orders and quality service to their diners

Update, and ensure the accuracy and integrity of all account information

Respond to restaurant inquiries and requests or route them to Restaurant Care with in one business day

You Should Have

Requirements

Fluent in Spanish is a HUGE plus!!

Outstanding, positive attitude

Bachelor’s degree

1-2 years of Sales experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus.

Native-level fluency in English is required.  Candidates fluent in Mandarin or Spanish are strongly preferred.

Strong communication skills – verbal and written

Comfortable making outbound dials on the phone

Demonstrated track record of success meeting or exceeding goals

Strong problem solving skills

Ability to multi-task

Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar CRM a plus.

Passion and aptitude for working in a fast-paced and fast-growing environment

And Of Course, Perks!

PTO. Grubhub employees are provided a generous amount of time to recharge their batteries. 

Health and Wellness. We provide programs that support your overall well-being such as generous medical benefits, employee network groups, company-wide fitness challenges, and a comfortable and casual workplace! We also support our parents by offering 8 weeks of paid parent bonding time, a 4-week returnship program, and 6-8 weeks paid medical leave.

Learning and Career Growth. Your personal and professional development is a priority at Grubhub. From day one, we empower you to lead and be an active participant in your career growth.  We provide continuous learning opportunities, training, and coaching and mentorship programs.  

MealPerks. Who’s ready for some lunch? We provide our employees with a weekly Grubhub credit  to enjoy and support local restaurants. We also offer company-wide meals several times a year to bring our Grubhub family together.

Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives. Some of our popular past events include: Wing-eating contests, Grubtoberfest, 5k Runs, Bring Your Child to Work Day, regular happy hours, and more!

Social Impact. We believe in the importance of serving the communities that support our business. In addition, employees are given paid time off each year to support the causes that are important to them.