Restaurant Fulfillment Specialist at Grubhub
Chicago, IL, US

About The Opportunity

Grubhub is dedicated to connecting hungry diners with our wide network of restaurants across the country. Our innovative technology, easy-to-use platforms and streamlined delivery capabilities make us an industry leader today, and in the future of online food ordering. 

We strive to create a workplace that reflects the diversity of our customers and the communities we serve. When you join our team, you become part of a community that works together to innovate, solve problems, take risks, grow, work hard and have a ton of fun in the process!

Why Work For Us

We have a fast-paced environment and that is what our teams thrive on. Grubhub believes in empowering people and offering opportunities for development, as well as professional growth.  We value strong, positive relationships in all areas: with each other, our customers and our greater community.  Want to be a part of a team of diverse collaborators in an authentically fun culture?  If so, we want to talk to you - and hear what’s your favorite restaurant for food delivery!

Some Challenges You’ll Tackle

Manage and oversee the post sale workflow once the contract is signed.

Facilitate the onboarding of new accounts with the goal of getting them live on the platform as quickly as possible

Build and manage the client relationship during this onboarding experience to exemplify our Customer Obsessed value

Coordinate with both restaurant owners and internal GH teams to get restaurant accounts built and live on the platform.

Examples of internal collaboration include scheduling photoshoots, partnering with the logistics team to ensure equipment is shipped, and working with the Sales team to confirm restaurant submissions are valid.

Influence Restaurant Owners and provide insights on the value of getting onto the platform as quickly as possible to align with your goals and company goals.

Proof contracts, menus, tax details, and more to ensure documentation lines up with GrubHub standards & legal responsibilities.

Provide guidance to Restaurant Owners on their menu content, self-service tools, and different features Grubhub offers

Train Restaurant Owners on platform capabilities and how to use the products

Serve as a point of contact to troubleshoot any issue or difficulty experienced during the setup/activation process (i.e tablet issues, billing issues)

Answer inbound inquiries via phone or email and provide direction as needed

Create and maintain multiple types of high quality content to support onboarding of new accounts while upholding Grubhub style standards and department policies

Provide feedback on daily workflows, processes and opportunities for team optimization

You Should Have

Excellent attention to detail

Strong time management skills with the ability to be self-motivated and work independently

Ability to think critically and creatively to prioritize and solve problems

Ability to build relationships and rapport

Experience in a fast-paced and dynamic environment

Ability to escalate feedback on how to analyze and optimize processes

Sales, and phone experience are important; Salesforce familiarity is a plus

Previous entry level sales or account advisory experience is a plus

Bilingual preferred but not required

Bachelor degree preferred 

And Of Course, Perks!

PTO. Grubhub employees are provided a generous amount of time to recharge their batteries. 

Health and Wellness. We provide programs that support your overall well-being such as generous medical benefits, employee network groups, company-wide fitness challenges, and a comfortable and casual workplace! We also support our parents by offering 8 weeks of paid parent bonding time, a 4-week returnship program, and 6-8 weeks paid medical leave.

Learning and Career Growth. Your personal and professional development is a priority at Grubhub. From day one, we empower you to lead and be an active participant in your career growth.  We provide continuous learning opportunities, training, and coaching and mentorship programs.  

MealPerks. Who’s ready for some lunch? We provide our employees with a weekly Grubhub credit  to enjoy and support local restaurants. We also offer company-wide meals several times a year to bring our Grubhub family together.

Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives. Some of our popular past events include: Wing-eating contests, Grubtoberfest, 5k Runs, Bring Your Child to Work Day, regular happy hours, and more!

Social Impact. We believe in the importance of serving the communities that support our business. In addition, employees are given paid time off each year to support the causes that are important to them.