Program Manager, Business Planning and Operations - SBG Operations at Facebook
Menlo Park, CA, US
Facebook is seeking a high caliber, analytical, process & detail oriented individual to drive global process design, improvement and tool implementation projects within the Small & Medium Business Sales Group. The role will be a part of the Business Planning & Operations team, an internal project management function that advises management on overall group strategy and operational execution. The primary objectives of this role are to (a) assess the efficiency of our Operating Model, (b) identify, draft and implement process/tool improvements and (c) own operational processes globally with the intent of continuous improvement to the way the business operates. The person will be close to the organization’s global strategy and will be tasked with pro-actively identifying future needs to ensure the business is operationally ready as strategy evolves and the business grows and changes. The role partners deeply with stakeholders inside the Small & Medium Business Sales group and cross-functional partners (including Engineering, Business Intelligence, Finance). The ideal candidate will be just as comfortable running independent in-depth analysis of our existing Operating Model as well as clearly communicating, presenting and project managing proposed improvements. There will be an expectation for the candidate to be self-starting and to architect processes in a move-fast environment where done is better than perfect. The candidate should expect to work in a highly ambiguous environment where scope of responsibility and ownership is self-driven and performance is measured on the impact they have had on our Operational effectiveness. An eagerness and eye for automation and efficiency paired with the ability to document and translate comprehensive business requirements into tactical actions for cross-functional teams, along with the ability to quickly build relationships with people of varying personality types and excellent communication tactics are all key to success in this role.

Program Manager, Business Planning and Operations - SBG Operations Responsibilities
  • Drive operational excellence based on review of current processes through documentation and analysis of process and data flows and the identification of opportunity areas that create efficiency, remove obstacles, or create improved processes and approaches to the business
  • Design new global process flows as well as tool requirements and run point on implementation
  • Drive global standardization and operational alignment
  • Manage a wide variety of projects simultaneously with a pragmatic approach towards project management where done is better than perfect to maximize impact
  • Regularly communicate with stakeholders across the Small & Medium Business Sales Group to define global Operations roadmap, execute on projects and establish effective feedback loops with central/regional teams
  • Partner and influence numerous cross-functional partners across the organization, including Engineering, Business Intelligence and Finance to ensure best in class collaboration across all Operations projects
  • Synthesize project work for leadership consumption to make effective, analytically driven decisions regarding the global operating model
  • Willingness and ability to travel and to work with stakeholders across multiple time zones
Minimum Qualifications
  • BA/BS Degree in a numerate or business related subject (Business Management, Finance, Statistics, Finance, Computer Science, Mathematics, Information Systems, etc.)
  • 5+ years’ experience in a Business Operations, Analytics or Planning role (e.g. Sales Operations, Sales Finance and/or Strategy/Operations Consulting) or 3+ years’ work experience with MBA/Master’s degree
  • Demonstrated problem solving experience, providing business insights and recommendations
  • Experience working independently, managing multiple projects simultaneously and driving initiatives in a cross-functional environment
  • Proven stakeholder management experience – including managing multiple partners simultaneously
  • Demonstrated experience presenting technical content to audiences
  • Experience in Excel and PPT
Preferred Qualifications
  • MBA or graduate degree in an analytical field
  • Experience in process improvement/tool implementation projects
  • Experience in Outsourcing Operations
  • Experience in change management
  • Experience in managing cultural differences/working internationally
  • Anaplan modeling experience
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