Link Monitoring Engineer at Aryaka Networks
Bangalore, IN
  • Proactively monitor, diagnose and analyze the issues on Customer network as well as Aryaka Core Networks based on the alarms on the monitoring system.
  • Notify the customers responsively on the alarms observed and report incidents to the next level team.
  • Diagnosing the network related issues with various stakeholders such as customers, internet providers and identify the trends & report to the support management.
  • Monitoring of customer link bandwidth utilization and notify customers if over utilization results in service degradation
  • Appropriately escalate the issues to the next level and involve the support management, Network Operations team when required.
  • Document the updates in the Knowledge Base especially for Last mile managed customers.
  • Create and update the tickets in Salesforce for all the issues handled / worked upon
  • Ensure timely follow up with customers on issues via e-mails or phone calls
  • Create and assign tickets to next level engineers in the shift for server, configuration, performance related issues
  • For last mile managed sites make sure to timely interact with various ISPs for any issues, escalate it accordingly for swift resolution/root cause analysis
  • Working with customers in the entire life cycle of Link monitoring onboarding
  • Notify customers on potential impact of network connectivity issues, link latency/loss issues, link flapping issues.
  • Maintain daily shift reports on the issues handled / escalated and share with the team
  • Work with Internet Service Providers and Network Operations team for all maintenance related cases
  • Monitoring the support tools performance and providing inputs for improvement of the tools to the relevant teams.
  • Maintaining daily report for issues observed for Core, Edge and Last mile managed customers
  • Timely escalation to Customer Support Managers and Sales Engineers in case of customer being unresponsive

Requirement:

  • Bachelor’s Degree in Computer Science, Electronics and Communications, Information Technology or similar
  • Experience: 6 months to 2yr ; Freshers with good communication and networking knowledge are also considered
  • Should be Willing to work in a 24 X 7 Environment
  • Basic understanding of network components, tools and technologies running at the Data Centre Operations / Internet Data Centre or with any ISP (preferred)
  • Certifications: CCNA preferred