Principal of Product Management CX/UX and Serviceability at Aryaka Networks
San Mateo, CA, US
  • Own the MyAryaka Cloud Portal and GUI Experience, including all aspects of visualization, customer & partner engagement, and associated workflows.
  • Conduct market and competitive research analyzing and synthesizing signals from multiple sources: users, field teams, market data, competitive analysis, and others.
  • Identify and define CX/UX related use-cases and translate these into service, product, and SLA requirements, as input to engineering, support, and other solution teams.
  • Map service workflows and associated backend processes while partnering with support and delivery teams to create a streamlined customer experience.
  • Define near and long-term strategies by creating and testing hypotheses with an interactive, lean-approach.
  • Develop customer, partner, and prospect relationships for dynamic market and solution feedback.
  • Create business and market requirements illustrated with detailed user scenarios
  • Work seamlessly with support teams, engineering, design, UX to develop and execute against a shared mission.
  • Develop near term and longer-term roadmaps, negotiate priorities with the engineering and support teams based on business and customer priorities.
  • Ensure that new functions are launched in the market, taking into account packing, pricing, training of customers, field and partners, and measuring of success (KPIs).
  • Develop solution positioning as part of solution strategy and assist Product Marketing in the creation of materials and messaging.
  • Service as an evangelist of Aryaka’s approach to providing the best in class service experience in the market.

QUALIFICATIONS

  • Have 5+ years of experience as a Product Manager working on Enterprise Software or Cloud infrastructure industry.Hands-on experience with defining the requirements for user interactions and workflows for complex use-cases.
  • Experience with CX & UX analysis and mapping of backend processes.
  • Application, Networking, or Security infrastructure knowledge is preferred with a strong preference for Managed WAN, SaaS, or Telco Services market.
  • Love the work of identifying and deeply understanding customer problems.
  • Like to get your hands dirty and use the services and products you build daily.
  • Exhibit user empathy and seek their input at all stages of the product life cycle.
  • Know how to make the complex approachable for users at all skill levels.
  • Are a champion for collaborative, iterative product discovery, and embrace your role as a member of a cross-disciplinary team.
  • Have exposure to lightweight product development methods such as user story mapping or rapid prototyping.
  • Have a degree of technical fluency that allows you to communicate with and understand your target audience (developers) – or equivalent experience.
  • Can travel domestically or internationally when required (20% or less)