Senior Technical Support Engineer at Aryaka Networks
Bangalore, IN
  • Ensure to assist the Shift L1s with daily working of monitoring & basic diagnosing of network related issues and drive them to closure.
  • Proactively identify, diagnose, analyze and troubleshoot the issues on customer networks as well as Aryaka Core Networks.
  • Research alternative solutions or workarounds.
  • Give constructive feedback on the process and the tools to improvise the same
  • Taking over escalated issues from L1s in a timely manner & and working with various stakeholders such as customers/engineering to arrive to a swift resolution. Also, if required, appropriately escalate the issues to the next level.
  • Implement regular upgrades to the networks.
  • Document the issues and solutions in the Knowledge Base.
  • Willing to work in Shifts round the clock in a 24×7 environment on Rotational basis.
  • Mentor the L1 engineers to bring them into the system
  • Ensure proper shift/task handover is done to the next shift
  • Holding technical training for the team members to enhance their skills.
  • Cross team functioning

Professional Background:

  • Bachelor’s Degree in Computer Science, Information Technology or similar.
  • Certifications: N+, CCNA & CCNP preferred
  • Networking: OSI Layer, Knowledge of Switches, Routers, Firewalls, LAN (Switching), WAN (GRE), TCP/IP Suite & UDP.
  • Security: IPSec.
  • OS: Knowledge of Windows is must & Linux (any flavour) preferred.
  • Team Player with positive mental attitude.
  • Excellent written and verbal communication skills.
  • Excellent analytical and problems solving skills.
  • Hard working, focused and result orientation personality required.
  • Able to handle the work independently with less supervision

Experience:

  • 3-6 yrs of experience in Networking Industry. Customer facing experience is an advantage.
  • Preferably from TAC expertise