Technical Support Engineer at Aryaka Networks
Bangalore, IN
  • Monitoring the health of the Aryaka Core Networks and Customer’s network.
  • Diagnosing the network related issues with various stakeholders such as customers, engineering, vendors etc. and reporting the same
  • A complete L1, TAC role post customer provisioning. Once the sites are up, monitor the customer network on a regular basis and help fix issues, that may arise
  • Role is not limited to a particular application or firewall troubleshooting and demands the engineer to be well versed with the basic networking concepts that can be used to handle/tackle all scenarios

Responsibilities:

  • Implement application network topology with routing and IPSec [with or without GRE] configuration.
  • On regular basis, monitor the health of Aryaka Core Networks as well as customer networks and identify the trends & report to the support management.
  • Proactively identify, diagnose, analyze and troubleshoot the issues on customer networks as well as Aryaka Core Networks.
  • Research alternative solutions or workarounds and knows the impact.
  • Appropriately escalate the issues to the next level or engineering and involve the support management.
  • Implement regular upgrades to the networks.
  • Document the issues and solutions in the Knowledge Base.
  • Willing to work in Shifts round the clock in a 24×7 environment on Rotational basis.
  • Troubleshooting proxy, routing and firewall related issue and escalate in a timely manner

Professional Background:

  • Bachelor’s Degree in Computer Science, Information Technology or similar.
  • Certifications: N+, CCNA & CCNP preferred
  • Networking: OSI Layer, Knowledge of Switches, Routers, Firewalls, LAN (Switching), WAN (GRE), TCP/IP Suite & UDP.
  • Security: IPSec.
  • OS: Knowledge of Windows is must & Linux (any flavour) preferred.
  • Team Player with positive mental attitude.
  • Excellent written and verbal communication skills.
  • Excellent analytical and problems solving skills.
  • Hard working, focused and result orientation personality required.

Experience:

  • 0 – 4 years of experience in networking industry (preferably in customer facing + network monitoring environment).