Customer Success Manager - DC at Nutanix
Washington, DC, US / Arlington, VA, US

Nutanix is expanding our team of Customer Success Managers. You will be responsible for improving customer experience and driving increased adoption, and ultimately driving expansion within your accounts. This is an exciting opportunity in a fast-growing company that is disrupting an industry.

 Key Responsibilities:

  • Drive technology adoption (features, use cases, capacity, product stack) by providing insights on usage, maturity, standard methodologies, diagnosing barriers to success, and solving for those barriers.
  • Understand our customer’s business and technology goals, and work with the customer to create a joint success plan to meet those goals. Conduct regular success plan reviews with customer. Success plans entail a roadmap to help the customer become operationally more efficient with Nutanix technologies, upskill customer’s level of expertise, and drive return on investment.
  • Use data insights to track consumption/feature utilization/use cases, and make recommendations for increased adoption.
  • Orchestrate the breadth of Nutanix resources (Delivery/Consulting, Support, Product Teams) to improve the customer’s experience with Nutanix technologies.
  • Monitor customer health and engage extended Nutanix teams to aggressively create and execute “get well” plans.
  • Advocate for your customers and drive customer feedback into the Nutanix ecosystem.
  • Build relationships and identify customer references within your accounts.

Qualifications

  • 7-10 years of customer-facing technical role (Customer Success, Systems Engineer, Technical Account Manager, or Client Services)
  • Technically oriented with strong understanding of Data Center technologies, particularly hyper-converged solutions/capabilities/use cases
  • Relationship-oriented, credible customer leader with mid-senior level audiences
  • Strong analytical skills and consultative skillset to analyze current usage, customer goals, and recommend actions that drive success for customers
  • Excellent written, verbal, presentation, and interpersonal communication skills
  • Willingness to travel to build strong customer relationships
  • BA/BS, advanced degree a plus
  • DoD Top Secret clearance

 

We’re an equal opportunity employer

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled.

We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment.