Business Process Analyst, Trust and Safety at Twitter
New York City, NY, US

What You'll Do

As a Business Process Analyst II, you are primarily responsible for the development of business process-related solutions for T&S teams. On the project delivery side, you will be responsible for strengthening T&S’s relationships with the engineering teams that build and maintain the tools and systems we use in our daily work. You’ll plan ahead, write functional requirements, design and scope solutions, ensure adequate testing, and help deploy improvements to our tools. You’ll ensure that the needs of our international teams are well-represented.


You will:

  • Collaborate with T&S policy teams to understand their processes and systems and identify areas for improvement
  • Develop requirements documents including user stories, process flow charts, and testing plans to connect business/process needs to product requirements
  • Define system and tooling needs that are as yet unmet and write the business case to justify investing in new solutions
  • Shepherd the user acceptance testing of systems and tools prior to deployment and launch plans
  • Work closely with Legal and Security to ensure our systems comply with the company’s security and access policies, such as the use of access restrictions and audit trails
  • Facilitate requirements gathering and grooming sessions across different stakeholders, at different levels, to establish mutual understanding on strategy, processes and technical & non-technical requirements

You will report to Trust and Safety’s Manager of Business Process in San Francisco. This is a full-time position.


Who You Are

  • You are a strategic thinker and valued collaborator; you can design and execute on a vision while working cross-functionally.
  • You facilitate critical conversations with ease; you are comfortable working with and juggling the (at times) competing priorities of multiple teams operating in different countries.
  • You enjoy finding elegant solutions to tricky problems. You have a knack for handling multiple complex tasks and projects efficiently.
  • You have an entrepreneurial mindset, and are flexible, self-starting, self-motivated, and hard-working. You actively recognize needs, resolve problems, anticipate issues, and develop solutions.
  • You build and cultivate healthy relationships with partners and keep stakeholders informed and engaged. You customize your communication style based on your audience, and easily switch between verbal and written communication as needed.
  • Experience in similar roles in Technology or Internet companies preferred.



  • 4+ years experience in business process analysis, operations management, program management, product management, or solutions design.
  • 3+ years experience evaluating and delivering operational solutions to drive quality measures and decision-making.
  • Understanding of the architecture and design of web-based systems and solutions.
  • Experience managing permissions and security solutions for sensitive tools and systems, a plus.
  • Demonstrated familiarity with and respect for the norms of different cultures, a plus.

Note: Potential exposure to sensitive or graphic content, including but not limited to vulgar language, violent threats, pornography, and other graphic images.