Cybercrime Agent, APAC - Japanese Speaking (Singapore) at Twitter

Do you have a passion for resolving complex online safety and abuse matters and working on some of the most important issues facing the world today? Do you love conducting investigations and doing research deep dives for hours searching for an answer? If so, you should join us!


We’re looking for a highly motivated, goal-oriented, team player to join our Cybercrime Policy team in Singapore. Success in this role requires someone who is curious, analytical, disciplined, proactive, and has a knack for managing multiple tasks efficiently. 


Please note that this position involves exposure to sensitive or graphic content including but not limited to vulgar language, violent threats, pornography, and other graphic images.


Who We Are


The teams in Twitter’s Trust & Safety (T&S) department are on the front lines of safety, speech, and policy issues that affect the Internet. We work to ensure user trust, protect user rights, and mitigate legal risk through policy definition, Terms of Service enforcement, and safety advocacy. We innovate, experiment, and move at a fast pace. We’re a learning organization with a growth mindset, and we’re always looking for ways to improve our policies and ourselves. The policy areas of focus for the Cybercrime Policy team pertain to some of our most serious and difficult policy areas including child safety, violent extremism, and other illegal or regulated activities.


What You’ll Do


As a Cybercrime policy agent you will be responsible for handling a high volume of requests in an efficient and timely fashion, enforcing relevant policies, providing policy explanations to users, ensuring our internal legal and communications teams are up to speed on the work we’re doing, and contributing to policy development. You will also conduct research and investigations to help us gather global intelligence and mitigate threats. As a member of this team, you are part of a learning organization with a growth mindset, and we’re always looking for ways to improve our policies and ourselves. 


You will:

  • Resolve reports of abuse/rules violations, quickly and efficiently;
  • Work closely with other teams and in-house counsel to identify, prioritize, organize, and resolve complex safety issues and other escalated matters;
  • Monitor key trends in behaviors and hotspot markets and feed those trends into our global policy development process.


Who You Are


  • You are familiar with processes and tools used for increased efficiency;
  • You have exceptional business judgement and strategic thinking; extremely detail-oriented;
  • You have excellent communication, and writing skills;
  • You work well under tight deadlines;
  • You have patience, determination, flexibility, and grit;
  • You are familiar with and have respect for the norms of different cultures;
  • You have passion and enthusiasm for protecting user privacy and freedom of expression.




  • Complete fluency in English; Bilingual written and oral fluency in Japanese;
  • Availability to work weekend coverage (Standard schedule: Tuesday-Saturday or Sunday-Thursday);
  • Experience using third-party ticketing systems (e.g., Zendesk, Service Cloud, etc.)
  • Bachelor’s Degree or equivalent relevant education / experience.


Preferred Qualifications:


  • Experience with legal document intake/processing, safety policy or other legal operational experience;
  • Experience in the field of study and/or professional experience in promoting online safety, child safety online, and/or countering violent extremism;
  • Prior relevant experience at a tech company;


NOTE: Telecommuting is not an option; this role is full-time in Singapore. Please be sure to specify all languages and level of fluency in your application/resume.