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DescriptionPosition at Funding Circle USSummary: We are seeking an experienced Collections Specialist to join our Recoveries team in Downtown Denver. You will be responsible for contacting customers with defaulted accounts, initiating appropriate action, maintaining records, and providing a high level of customer service to help our customers get back on track. You will be part of an innovative Services Collections and Recoveries team developing best practices & processes.As a Collections Specialist you will:Review status of defaulted accounts and initiate action, which would include notifying customers of defaulted status, prepare correspondence for special handling, and skip tracingCommunicate and coordinate customer account information to a variety of departments and participate in weekly/monthly meetings to report status on assigned delinquent accountsFollow up on undeliverable mail, and research disputed delinquent account balances, then correct any errors, including misapplied payments, reversed late charges, direct deposit errors, and overpayment errorsNegotiate and process ACH payments, while setting up payment plans to pay down account balancesWho are you?Excellent Customer Service/Satisfaction skills1-3 years of experience in lending/customer service/sales/collections, preferably in a call center environmentAbility to quickly identify issues, and has worked in an established framework, and raise quickly to supervisorDeadline oriented self-starter with the ability to work independently and directly contact a wide variety of stakeholdersThrives in a strong culture of open communication, teamwork, curiosity to make things better, getting things done, and brings their passion to workIdentifies with our mission, “to build a better financial world”, and align with our core values: Think Smart, Make It Happen, Be Open, Stand together, Live The Adventure
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