We believe in differentiating our capital.
Twitter IT is looking for an IT Support Technician who is passionate about providing an amazing customer experience, while delivering outstanding technical support. Our team works cross functionally with our partners in IT Systems, Engineering Operations, Security, and other teams to coordinate work, handle ticket escalations and resolve issues. We onboard new employees, provision new hardware, provide hands-on support and adhere to security standards for all Twitter employees. Ultimately, we are responsible for supporting Twitter employees around the world, in over 40 offices in 19 different countries.
What You’ll Do:
You will be a customer service and support evangelist, working full time at our help desk and assisting our customers via in person walkup, support tickets, email, or chat as needed. You love building relationships, both with customers/business partners, and IT team members alike. You are passionate about IT end user support, have an excellent background in Mac software and hardware troubleshooting, and are hungry to learn corporate IT from the ground up.
You will do the following:
Who You Are:
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