People Services Associate - JAPAC (Singapore OR Remote) at Twitter

The People Services team is focused on providing seamless and client-focused transactional support to our employees and internal stakeholders in offices around the world. Manage a small staff while also playing a key tactical role throughout the employee lifecycle from hiring and onboarding to developing and off-boarding, we deliver on operational excellence while maintaining high levels of confidentiality. 


What You’ll Do - JAPAC (Australia, Hong Kong, Indonesia, India, Japan, Korea, Philippines, Singapore) 

  • Onboarding
    • Generate and send offer letters to internal and external candidates
    • Coordinate with immigration and relocation teams, provide on-ground support
    • Manage ongoing communications and assist with onboarding queries with candidate once they accept
    • Ensure the background check is completed and appropriately adjudicated
    • Initiate onboarding and audit new hires entries through Workday  
    • Lead Schedule and coordinate APAC Orientation program with onboarding stakeholders and new hires + ongoing improvements
    • Monthly documentation checks for payroll and benefits enrolment
  • Offboarding
    • Manage off-boarding in conjunction w/HRBPs; point of contact with employees
    • Coordinate with payroll, benefits, functional stakeholders and external vendors (e.g immigration) as needed
  • Leaves
    • Administer (manage documentation, liaison with vendors, tracking and employee interactions) for all leave types.
    • Put through claims for government-paid leaves (GPP, Childcare Leave and Military Leave), as applicable
    • Coordinate with payroll and benefits, as needed
  • Operations Support
    • Local contact for all system-related activity, participating in system implementations and enhancements as subject matter expert in JAPAC region. 
    • Work with Benefits vendors for enrolment, changes, and terminations, as well as on employees’ inquiries, as necessary.
    • Generate letters for probation extensions, accommodations, employment verification letters and any other ad-hoc requests.
    • Respond to first level questions from employees on all HR topics, triage to functional HR experts and appropriate SME as needed.  
    • Driving the adoption of existing and new systems in the JAPAC region
    • Timeliness, accuracy and thoroughness of data entry to preserve data integrity across all systems and intranet
    • Support audit activities and ensure compliance in daily administration with all applicable processes, legal and regulatory requirements.
    • Partner with HRBPs to manage employee data lifecycle changes and grants in Workday
    • Partner with Immigration, Benefit and other relevant teams to ensure that the policies, systems and processes are clear and up-to-date.
  • Process Improvements
    • Identify opportunities for improvement and drive efforts to implement changes
    • Participate in Special Projects: eg. letter automation, standardization of global process, new country set-up, document key processes to ensure the durability/consistency of operations
  • Manage a direct report


Who You Are:


A consummate professional committed to confidentiality and integrity when handling sensitive employee information. Detail-oriented and focused on data integrity and process, you are willing to put your head down to get things done, work well as a team, and care about the employee experience.


If this sounds like it might be you, you probably have:

  • Excellent attention to detail and organizational skills, to complete tasks with accuracy and efficiency
  • Ability to maintain confidentiality and prioritize effectively
  • Resourcefulness and initiative to ask questions coupled with the ability to work with limited supervision. Addresses most challenges and issues in a calm, steady, “can-do” manner
  • Good judgment, knowing when an issue needs to be escalated
  • A client service mindset with the desire to go above and beyond to support the team and organization
  • An ability to identify, recommend opportunities for continuous process improvement and follow through from end-to-end.



  • University degree
  • 2+ years experience in an HR administration, operations, benefits administration, or generalist role, strong preference for the technology industry
  • People Management experience
  • Experience in supporting multiple countries in JAPAC and demonstrated ability to quickly learn about cultural and regulatory requirements
  • Experience with Workday HR information system and JIRA and/or Salesforce-based ticketing systems highly preferred
  • Experience in Gsuite products highly preferred
  • Proficiency in English language required (Japanese highly preferred)