Technical Account Manager at Skimlinks
New York City, NY, US

Skimlinks powers commerce content strategies for publishers. As the world’s largest commerce content monetisation platform, it helps grow a revenue stream that can contribute as much as a quarter of a publisher’s overall revenue. In other words, we enable publishers to be less dependent on advertising.

Our technology automatically earns publishers a share of sales they drive through product links in commerce-related content created by editors. Skimlinks’ platform is a one stop solution providing the technology and the data to start, grow and successfully scale a content commerce strategy. It works across desktop, tablet and mobile.

We connect 60,000 publishers to 48,500 merchants around the world, generating $2.5m of sales every day. With over ten years in the industry, Skimlinks has become a trusted long-term partner for publishers. Clients include half of the top content publishers in the US and in the UK such as Conde Nast, Hearst, Yahoo!, Huffington Post, New York Times and Buzzfeed. The platform is scalable and supported by 100% trusted privacy frameworks certified by EDAA and IAB with complete GDPR compliance.

The Technical Account Manager is the main interface between our customers and Skimlinks' technology and a key contributor to help the commercial team, operations team and product team to operate efficiently.
Requirements

    You will be responsible for the quality of technical implementation of our enterprise customers across our entire range of tools (Javascript, Link Wrapper, fave.co, AMP, etc.).
    You will be responsible for rolling out new features on specific accounts in order to hit our commercial goals (Link override, Skimword, Xcust, etc.)
    You will own and manage end-to-end network migrations of specific enterprise merchants;
    You will be the main point of contact for enterprise customers for all things technical with Skimlinks and will be a point of escalation for the account management team in charge of managing our enterprise publishers (tracking issues, API queries)
    You will be responsible for setting up and monitoring complex rate structure with merchants to create the right incentives for our enterprise publishers
    You will work closely day to day with the commercial team in the US, EU and APAC, will join their team meetings, will support the same customers and will share their overall goals
    You will work closely with the operations team, the engineering team and the product marketing function to stay up-to-date on our platform and features and be able to share that knowledge back with the rest of the commercial team
    The role reports into the Head of Platform and Operations and is based in NY.

Person Specification

    Rigorous, disciplined with a strong sense of urgency
    Ability to interact directly with our top customers
    Commercially-minded
    Affiliate/Ad tech industry experience - you have dabbled with online tracking and are keen to learn more
    Deep curiosity, with a sharp inquisitive mind and the conviction that true success comes from data-led validation at pace
    Knowledge of advertising, ecommerce - or better, of the affiliate space - is a plus
    Pragmatic /Open minded approach
    Acts without being told what to do. Brings new ideas to the company;
    Learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information;
    Happy to challenge assumptions: yours and the ones of the company.

Benefits

    Competitive salary
    Bonus
    Learning and Development Budget
    Learning and Development days
    Pension
    Healthcare
    Fun events