We believe in differentiating our capital.
Lightspeed is seeking a full-time Customer Success Manager (CSM) to join its team. Their main objective is to maintain customer and revenue retention and facilitate upsell/cross-sell of services. Customer Success can be defined as engaging with customers from pre-close through renewal, they ensure our customers feel confident in the investment they are making. They have a proactive approach consisting of building relationships with new and existing customers, having an in-depth understanding of their business and product goals, and helping them meet those goals through regular contact.
The CSM is responsible for educating customers to ensure they are leveraging all available services, managing at-risk events, and identifying opportunities for customer advocacy.
What you’ll be responsible for
What you’ll be bringing to the team
Even better if you have, but not necessary
Who you are
What’s in it for you
Lightspeed powers small and medium-sized businesses in over 100 countries around the world with its cloud-based commerce platform. Its smart, scalable, and dependable all-in-one Point of Sale software system helps restaurants and retailers sell across channels, manage operations, engage with consumers, accept payments, and grow their business. Founded in 2005 with offices in Canada, USA, Europe and Australia, Lightspeed recently completed its initial public offering on the Toronto Stock Exchange (TSX: LSPD).
We're passionate about enabling people to do their best work. Come work with us and find out what you can do!
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