Senior Software Engineer - Golang at New Relic
Portland, OR, US / Atlanta, GA, US

Your Opportunity

Please note that visa sponsorship is not available for this position and the position will be located onsite in our Portland offices when offices reopen.

At New Relic, we pride ourselves on building rich experiences that bring confidence and clarity to our users. Our team, Support Tools Engineering (STE), builds tools that are used by customers, both internal and external, to troubleshoot and repair customer issues related to the New Relic platform. We are looking for an experienced engineer who loves to create tools that help customers love New Relic, while working in an engaging, collaborative environment.

You’ll be the senior Go engineer on the team. Our primary tools are written in Go, but we also support services and adjunct tools written in Ruby and Python. We supply user interfaces that are usually constructed in Javascript using React. You are someone who values mentoring and teaching, and loves to work collaboratively. The team spends most of their time together solving problems, in person when in the office and over video conference at the present time. You are committed to equity and inclusion, and eager to work with a team that cultivates and celebrates intersectional diversity.

What You’ll Do

  • Develop new features and maintain existing functionality, in Go, for our diagnostic tools.
  • Work as needed in properties that are owned by the STE team, including code in Ruby, Python, and Javascript/Node.js.
  • Collaborate with our Support Services team as needed to work on platforms that deliver our customer service experience (including ZenDesk, Airflow jobs, and Discourse)
  • Create new software that implements in-product support and diagnostics.
  • Apply a customer-focused mindset to every business and technical problem. Our team delivers software that helps customers fall in love with New Relic, and you measure your success by the impact your work has on our customers.
  • Engage in challenging problems as a member of a highly collaborative and supportive team that discovers and builds solutions together.
  • Solve use cases that require close collaboration with product management and other engineering teams.
  • Participate in an on-call rotation and bake reliability, scalability, and simplicity into everything you do to ensure a healthy work life balance.
  • Prototype and drive new feature development and partner with internal users and engineering teams.
  • Work collaboratively on a small team of engineers collectively accountable for the reliability and security of the team’s software. We sit together as a team, and have on the spot discussions as a team as-needed

Your Qualifications

Must-haves:

  • 2+ years of professional experience writing Go
  • Significant experience in at least one other systems language (Ruby, Python, Java, etc.)
  • Fluency in JavaScript, and experience delivering front-ends using React
  • Literacy in SQL, and familiarity with data hygiene
  • Experience with mentoring other engineers
  • Knowledge of modern build tooling
  • Demonstrated commitment to code quality including experience writing unit and integration tests
  • Experience building services or applications where performance is an important consideration
  • Strong communication and collaboration skills
  • High level of emotional intelligence
  • Experience mentoring and coaching early career engineers

Nice-to-haves:

  • Familiarity with business systems such as ZenDesk and Salesforce
  • Initiative to drive and amplify cross-team solutions
  • Experience with containers