Business Intelligence Analyst at ServiceSource
Kuala Lumpur, MY

At ServiceSource, we strive to find and grow exceptional people like you.

Working at ServiceSource, you will be a part of an engaging, energetic, and entrepreneurial work environment while having the stability and influence of a nearly 20-year industry leader behind you.

ServiceSource is a place where you can GROW, both personally and professionally, while expanding your skills in sales, customer success and people management.

The Business Intelligence Analyst will lead business decisions for customers and/or stakeholders by developing and providing thorough data analysis and by creating reports of patterns, insights and trends. This role will independently mine data from a variety of data sources in order to design impactful recommendations to internal and/or external stakeholders. These insights will help solve moderately complex business problems, implement best practices and optimize business performance. The Business Intelligence Analyst will create specifications for reports and analysis based on in-depth assessment and understanding of business needs and data available. The role will ensure processes are followed and any fall out are addressed properly by using high level of independent judgement and decision making. The Analyst will receive mentorship on highly complex issues from more senior staff and/or management as needed. The position requires an expanded knowledge of analysis solutions/tools and domain languages. May need to be proficient in Customer Relationship Management (CRM) databases and/or Business Intelligence (BI) Tools.

Duties and Responsibilities:

  • Leverages analytical skills and independent judgement to interpret moderately complex goals, trends, risks and areas for improvement by collecting, analyzing and reporting on key metrics and conclusions. May maintain integrity of reports and/or dashboards to allow business to accurately and efficiently operate.  
  • Uses expanded analytic solutions and knowledge to support customer teams and improve efficiencies. Works on projects/matters of moderate complexity in an independent contributor role. Complexity can vary based on several factors such as client size, number of systems, varying levels of established structures, or dynamics of customer and/or data.
  • Works cross-functionally and builds internal and/or external relationships to ensure high quality data is available for analysis and better business understanding.
  • Develops and delivers data driven insights and recommendations to internal and/or external stakeholders.
  • Engages day-to-day with stakeholders for planning, forecasting, and gaining a solid understanding of business questions for appropriate documentation and analysis.  
  • Works well independently and will seek counsel and guidance on more complex projects/matters, as needed.  Work is generally reliable on routine tasks and assignments. 


  • Bachelor’s Degree/Diploma, or the equivalent, preferred. Degree/Diploma in computer science, finance or statistics/mathematics a plus.
  • 4+ years’ experience in data driven business insight recommendations, business analytics, dashboard design experience. 
  • Proficient knowledge of expanded analysis solutions/tools (such as OLTP/OLAP data structures, advanced Excel, Tableau, Salesforce, Power BI, Business Objects).
  • Proficient knowledge of domain languages (such as SQL Query, HIVE QL, etc.)
  • Application of moderately complex statistical methods (such as deviations, quartiles, etc.). 
  • Strong proficiency in all Microsoft Office Applications (especially Word, Excel and PowerPoint).
  • May require practical sales motion knowledge.
  • May require practical industry & demographic understanding in one of the following: (hardware, software, SaaS, healthcare or industrial).

Other information:

  • 5 days work week (Mon - Fri / regular working hours).
  • KL Office is located at Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur.