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The Support Manager works with customers and ExtraHop staff to ensure prompt resolution of customer reported issues. The role requires demonstrated technical and leadership capabilities.
The manager effectively leads personnel, drives priorities, understands product release implications, and performs some release validation efforts. Detailed analysis of support, product release, and quality metrics are used to enhance best practice methods.This Seattle-based role will support the Asia-Pacific region (APAC). Hours are flexible but will include late afternoons and evenings.
The candidate should work effectively in cross-functional teams and be committed to advancing a culture of innovation, commitment to customer success, and fun. Responsibilities:
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