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Operations and Enablement Lead
New York City, NY, US
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This is an individual contributor position that is focused on enabling and driving change within the Global Business Group (GBG) frontline sales and sales management teams. This person serves as a key partner to sales and cross-functional leaders. Success in this position requires a proven ability in operational excellence with strong strategic thinking and project management skills, an ability to influence key leadership stakeholders and drive change throughout an organization, an outstanding track record for driving results, and foundational understanding of sales processes and tools. This position requires people who have an ability to dive into solving problems while maintaining a broad perspective. The individual should collaborate effectively with cross-functional stakeholders and drive critical business decisions. The candidate should be open minded to challenge the status quo and work in a complex and rapidly changing organization while inspiring excellence throughout.
Operations and Enablement Lead Responsibilities
Design, test, and scale global enablement/change management programs across areas such as sales productivity and client experience
Lead large, global, cross-functional teams (such as Product Marketing, Analytics, Learning, HR, Scaled Support) to enhance productivity and drive operational excellence
Advise, consult and influence sales leaders by making actionable recommendations that help them achieve their long-term strategic priorities and organizational effectiveness
Develop business plans, customer and market insights, and analyze program effectiveness
Embrace and thrive under ambiguity and continually-evolving organizational structures
Identify big challenges facing front-line sales and solve with initiatives that scale
Improve knowledge sharing across region, function, vertical, etc.
Develop best practices and help implement process improvements
Drive education and adoption of sales tools
8+ years experience in a sales, operations, strategy consulting, product/program management or equivalent role or 6+ years of experience with MBA
Experience influencing leadership and cross-functional stakeholders
Experience leading cross-functional initiatives, with proven track record in taking projects from opportunity to execution and results
Communication skills, with a track record of presenting to senior management
Demonstrated scaling of expertise and best practices
Respected culture leader with a demonstrated high level of integrity across team and organization
Experience working within a high-growth, technology company
Experience working with global teams
Experience in optimizing sales process and performance
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