Senior Revenue Operations Manager (Business Process Management) at Asana
San Francisco, CA, US

The Revenue Operations team at Asana supports efficiency, velocity, and productivity of revenue-generating functions at scale, through the development and optimization of relevant policy, processes, systems, support, and data to help maximize the impact Asana can have on the world.

 

The Revenue Operations Program Manager is a player-coach role in the planning and effective execution of cross-functional strategic initiatives designed to improve process, systems, and policy infrastructure in support of the Sales and Customer Success organizations and its functional counterparts.

 

 

 

What you'll achieve

 

Lead a team and lead projects ranging from policy improvements, process optimization, technology development and systems integrations in support of Sales and Customer Success.

Contribute to, steward, and drive execution of initiatives on the Revenue Operations roadmap in support of optimizing Sales Customer Success business operations for efficiency, productivity and scale.

Understand connections between stakeholder strategy, initiatives, and needs, and prioritize globally to maximize the value that Revenue Operations adds to Asana.

Connect Revenue Operations roadmap to company strategy and effectively communicate to stakeholders with maximum clarity around requirements,  impact, risks, and progress of initiatives.

Serve as Revenue Operations point of contact to counterparts in Finance, Marketing, and Business Technology.

Standardize project and enhancement intake process, prioritization, assignment, and execution within pod.

Drive trade-off conversations among stakeholders while maintaining north-star alignment of “what is best for Asana”.

Provide coaching, mentorship, and servant leadership to the team.

About you

 

7+ years of experience managing resources, tasks, and workflows in a technical project/program management or similar role

3+ years of experience building solutions for business stakeholder teams such as Marketing, Sales, Customer Operations, and Finance

2+ years as a people manager

Experience with enterprise SaaS tools for communication and operations (e.g. Salesforce, Marketo, Outreach.io, Snaplogic, Greenhouse)

Experience with CPQ implementations (e.g. Steelbrick (SFDC), Apttus etc) for Saas company

Proven history of driving multiple complex projects at the same time to on-time completion in a fast-moving environment

Deep understanding of software development and system integration processes and methodologies

Clear, concise communication skills

Discernment and empathy for internal stakeholders’ pain points and needs, and an ability to translate those needs into concrete requirements

Ability to communicate informed opinions and drive discussions on strategy, priority, and tradeoffs while representing the needs of the Sales organization.

Ability to move fast, adapt, and thrive in a dynamic startup environment where you derive priorities, requirements, and goals from company context

Strong interpersonal skills: experience collaborating successfully with diverse cross-functional teams, driving the right work while not being afraid to say “no”

Ability to think beyond today’s challenges and drive cross-functional teams toward a coherent long-term vision

Preferred:

 

Project Management Professional (PMP) certification

Experience in the enterprise/B2B SaaS industry

2+ years hands-on development or admin experience in Salesforce

2+ years hands-on admin experience with at least one other enterprise communication, ETL, or operations tool (e.g. Marketo, Outreach.io, Snaplogic, Greenhouse)

About us

 

Asana is a leading work management platform for teams, on a mission to help humanity thrive by enabling all teams to work together effortlessly. More than 75,000 organizations and millions of users across 195 countries rely on Asana to focus on the work that matters, including Airbnb, Disney, KLM Air France, NASA, Uber and Vox Media. Our highly recognized culture spurs innovation and business results, and for the last two years, Asana has been named a Top 5 Best Place to Work by FORTUNE and one of Glassdoor’s Best Places to Work. Headquartered in San Francisco with offices in New York, Dublin, Sydney, and Vancouver, Asana is always looking for bright, collaborative individuals to be a part of our inclusive culture and help us achieve our mission. 

 

Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of all educational backgrounds, gender identities and expressions, sexual orientations, religions, ethnicities, ages, citizenships, socioeconomic status, disabilities, and veteran status, and we'd love to learn about what you can add to our team.