Renewals Manager at Asana
San Francisco, CA, US

As a member of our growing Renewals team, you will be instrumental in defining, testing, and growing a renewals model that balances high volume scale with top-down positioning. 


The Renewals team is an integral part of Asana's success partnering with customers and internal stakeholders such as Account Executives, Customer Success Managers & Finance to ensure Asana customers are set up for continued success from their Asana investment. Your primary focus will be managing client renewals to maximize retention, identify expansion opportunities, and driving a high degree of customer satisfaction.  


What you'll achieve:

Own, drive, and lead the renewals process in collaboration with the account team to preserve and improve customer contracts and relationships

Actively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure on-time commitments

Negotiate and execute renewal contracts that align to customer goals (in partnership with Finance and Legal)

Identify at-risk customers and develop prescriptive plays that would mitigate against this potential churn 

Communicate risk clearly and take the lead in developing resolution strategies, escalating wherever appropriate

Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth

Maintain and report an accurate rolling 90-day forecast of renewals

Assist with enhancing and improving systems and processes to increase efficiencies    

About you:

3-5 years of experience in SaaS renewals management/ sales 

Experience partnering with other Sales Managers/CS Leaders to achieve common goals

Shown discovery, negotiation and closing skills

Ability to connect the dots organizationally and influence stakeholders from various roles, levels, and profiles to drive collaboration and program excellence

Approaches work with empathy and a creative, problem-solving mindset

Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment

Flexible mindset approach

Proficiency with Salesforce

About us


Asana helps teams orchestrate their work, from small projects to strategic initiatives. More than 75,000 organizations and millions of users rely on Asana, including AirAsia, AllBirds, Grab, KLM Air France, Kohl’s, Sephora, Traveloka, and Viessmann. Asana has been named a Top 5 Best Workplace and the #1 Best Workplace in the Bay Area by Fortune three years in a row, and one of Glassdoor’s and Inc.’s Best Places to Work. With nine global offices, including a San Francisco headquarters and flagship offices in Dublin, New York, Sydney, and Tokyo, Asana is always looking for curious, collaborative, and mission-driven people to help us enable the world’s teams to work together effortlessly.


Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status, and we'd love to learn about what you can add to our team.