We believe in differentiating our capital.
The Customer Success Manager (CSM) position is a part of Workfront’s Customer Experience organization. In this role you will build long-term strategic relationships with our customers and ensure they realize the full value from their investment with Workfront which will lead them to renew and grow.
You will ensure that needs and/or requirements considered critical to the success of these customers are communicated and managed throughout the Workfront organization. A significant part of your role will be to serve as a customer advocate, often functioning as a liaison between our customers and all internal Workfront teams (e.g. Professional Services, Customer Support, Product Development, etc).
Essential Duties and Responsibilities
Essential Knowledge, Skills, Abilities, and Background
Preferred Knowledge, Skills, Abilities, and Background
Individuals seeking employment at Workfront are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.
Workfront is not accepting unsolicited assistance from recruitment agencies for this employment opportunity. All resumes submitted by recruitment agencies to any employee at Workfront via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Workfront. No fee will be paid in the event the candidate is hired by Workfront as a result of the referral or through other means.
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