We believe in differentiating our capital.
Nutanix is looking for an experienced and knowledgeable Sr. Director to manage support delivery for the Americas’ West Support. This is a highly visible and very important role - customer support is a strategic differentiator for Nutanix, helping drive customer loyalty, references and repeat business. The Sr. Director will be responsible for the infrastructure to support the growth of Nutanix and contribute to the development, scaling and professionalization of the team. The position will report to the VP of Worldwide Support.
The position includes technical support, field services, and project management. The Sr. Director will be responsible for executing customer service strategy, meeting key performance metrics and overseeing the operation of the Support team for the Americas West. The Sr. Director will also be responsible for executing service level attainment, customer satisfaction, and financial results.
Critical success factors will be the ability to deliver sustained, world class support while scaling a high performance group of engineers supporting business critical customer environments.
Education / Experience
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