Technical Account Manager at Affirm
San Francisco, CA, US

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. 

Do you love being in the middle of it all? Are you as excited to tackle technical problems as you are to build critical client relationships? 

As a Technical Account Manager you will be responsible for the technical success of our largest merchants post-sale. You will advise their developers for the entire customer lifecycle: onboarding, account growth and renewal. You will help them not only to avoid pitfalls, but to take advantage of more of Affirm’s offerings. Technical Account Managers are a part of the Engineering Team and work closely with Affirm’s Product, Operations, Customer Success and Merchant Help teams.

What You’ll Do

  • Lead the technical relationships for a named set of merchants within a vertical 
  • Project Manage and provide technical guidance for new merchant integrations
  • Reduce your merchants' risk by actively working with them to identify problematic technical approaches
  • Quickly resolve critical technical issues for your accounts
  • Provide early feedback to engineering and product teams while iterating on new products
  • Drive new feature and product adoption with retail partners, including betas and pilots
  • Identify areas to improve operational efficiencies and onboard our merchants more quickly
  • Quarterback multi-departmental efforts to resolve complicated issues quickly

What We Look For

  •  years experience as a TAM, Solutions Engineer, or other customer facing technical role where you owned key developer relationships
  • Comfortable reading code in at least two programming languages
  • Exceptional communication skills, with a deep command of the written word (please submit a cover letter when applying - we actually read them!)
  • Confidence and fluency when discussing technical concepts with developers
  • Validated ability to lead important client relationships
  • Strong project management skills, capable of influencing internal and external partners to stay on schedule
  • Bachelor’s degree with a record of pushing yourself academically
  • Passion to change consumer banking for the better
If you got to this point, we hope you're feeling excited about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Affirm's mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.
 
At Affirm, "People Come First" is a core value and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can learn more about our D&I efforts here.