Account Support Specialist at Roofstock
Dallas, TX, US

Roofstock is the leading marketplace for investing in single-family rental homes that cash flow day one.  With over $2B in transactions, our mission is to make real estate investing radically accessible, cost effective and simple.  We want to use technology to transform the way real estate is bought and sold and make real estate investing as simple as investing in stocks.  Simply put, we are passionate about helping our customers build wealth through real estate.

 

Roofstock has been recognized as a great workplace by Glassdoor and Great Place to Work® and was recently named to the Forbes Fintech 50 and the Red Herring 100 lists of most innovative companies. Roofstock has raised over $83M to date, is based in Oakland, CA and Dallas,TX with approximately 200 people and is growing rapidly.  Check out our reviews and see why our employees love working here!

 

Roofstock is looking for an Account Support Specialist to join our Certifications Team. The ideal candidate is a multi-tool player who is all about the customer. The Account Specialist will be working with our Inspection and Property Managers, which requires strong interpersonal communication skills both written and verbal.

What You Will Do

Coordinate field activities with inspectors, appraisers, photographers, and property managers via phone calls and emails

Manage data entry and situations associated with inspections

Maintain quality service by monitoring cohorts; advising supervisor of potential problems

Use critical thinking skills for resolving escalations.

Work closely with client facing departments to ensure highest client standards are met

Complete tasks and projects when needed. (Example of projects include but are not limited to property research, quality control, vendor management, and marketing)

Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

What You Bring With You

3-5 years of experience in project management or scheduling

BA/BS preferred

Extreme attention to detail and a self-starter mentality

Advanced communication, critical thinking, organization, and problem-solving skills

Excellent phone manner

Basic knowledge of Real Estate

Experience with Jira, Outlook, and Excel

Ability to meet deadlines and SLA’s

What We Offer

Competitive compensation.

Medical, Vision and Dental for you (95%) and your dependents (65%).

401k

Pre-tax commuter benefits.

Unlimited vacation and sick days.

Equity incentives to give you a stake in the Company’s future.

An upbeat and collaborative work culture.

A fully stocked kitchen with snacks and meals.

Company-sponsored outings.

Roofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.