Claims Supervisor at Turo
Phoenix, AZ, US

We are looking for a claims supervisor to join us as part of our claims team in Phoenix, AZ. This is an exciting opportunity to help continue to grow our new office and take part in a high energy work environment for a rapidly growing company with global ambitions. If you’re looking to make a real impact on an exciting part of the business, come join our team! This position reports to our Senior Claims Manager.

Role & Responsibilities

Lead and oversee a team of 5 to 8 claims associates and specialists

Identify and drive ongoing improvements to our policies and procedures

Foster a high quality work environment that inspires the team to deliver a world class claims experience to our customers

Collaborate with your peers, team, supervisors and our outside vendors to continue to improve results

Hire, onboard, develop and mentor your team

Handle escalations of difficult situations

Meet KPIs for customer satisfaction, financial performance, and employee satisfaction

Complete weekly aged pending reports and reviews

Payment authority and coverage reviews for all team members

Vendor management assistance and review

Training and knowledge checks

Invoice reviews on all claims

Daily metric reviews of your team

Monthly scorecard updates and analysis

Additional leadership assignments monthly

High level decision making

Multitasking different projects and prioritizing at a moments notice

Qualifications

Strongly prefer a minimum of 2-5 years experience in claims handling, including claims terminology, case study, and or underwriting.

Strong understanding of relevant data and metrics to drive results

BA/BS preferred

Entrepreneurial mindset

State licensing desirable (but not required)

Exceptional personal qualities and people skills

Outstanding conflict resolution and de-escalation skills

Ability to work in a fast-paced environment, drive and embrace change

Excellent follow-through, attention to detail, and with minimal need for supervision

Must be a team player, with positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission

Commitment to high responsiveness and availability

Strong proficiency with technology such as: Claims Management systems, CRM systems, Google Docs, MS Office, mobile systems.  Mac expertise a plus

Benefits

Competitive salary and meaningful equity

Employer paid medical, dental, and vision insurance

Apple equipment

Flexible time off, 11 paid holidays, generous parental leave

Stocked kitchen and beverages

Company-sponsored happy hours and team events

About Turo

Turo is the world’s largest peer-to-peer car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, the UK, and Germany. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.  

Turo has raised $450M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures. 

Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our team's talent and enrich our culture.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!