Business System Administrator at Turo
Phoenix, AZ, US

Turo is looking for an experienced Business Systems Administrator to join our ITOps team, to serve as the systems subject matter expert and business partner for the Operations organization throughout Turo. Under the guidance of the IT Director and support from other business stakeholders, you will be responsible for supporting the day-to-day operations and strategic direction of tools for over 500 internal and external users. You will need to juggle a diverse workload that includes application’s management, user lifecycle management, business workflow automation, troubleshooting and optimization. This is a great fit for someone who is passionate about technology and operations.

Responsibilities

Own the user lifecycle management workflow for all Operations tools and optimizing the process over time with an automation first approach

Troubleshoot and resolve software performances to avoid any production impact for the operations team

Liaise with Global Systems helpdesk to resolve technical issues. (Experience working with Contact Center BPO is preferred)

Bridge gaps between IT and Operations to insure information assurance alignment with IT security 

Collaborates with cross functional team members, identifies business requirements, including business data requirements, identifies gaps with existing processes and systems and works with functional areas to create conceptual and functional designs for system enhancements and implementations

Maintain expert-level understanding of all tools features and releases to continuously improve effectiveness of the Operations team and enable scalability 

Create and maintain process improvements with workflow automations across tools to help drive productivity and efficiency.  

Represent Turo’s mission, vision and values with integrity and professionalism

Requirements

5+ years of system, application, or contact center administration and 2+ years of Zendesk or similar CRM administration experience

Working knowledge of Developer tools including Zendesk apps and APIs

Strong experience and knowledge on managing Cloud and SaaS applications (Slack, Zendesk, In Contact, Solvvy, Ring Central, Ujet, Lessonly, etc.) 

Experience in scripting with SQL and/or Python, for workflow automation and to extract large sets of data, and design of ETL flows

Proven ability to understand business processes and translate business requirements into application functionality

Excellent written and verbal communication

Proven ability to solve practical business problems using superior analytical skills

Proven project management, multitasking & prioritization skills

Ability to balance attention to detail with expeditious execution in a fast-paced environment

Highest standards of accuracy and precision; extremely organized

Demonstrated ability to influence and gain consensus

Bachelor’s Degree required (Information Systems related preferred)

Superb interpersonal skills with ability to clearly articulate to users and management

Bonus: start-up experience, ability to thrive in a fast paced, constantly changing environment

Benefits

Competitive salary and equity for all full-time employees

Employer paid medical, dental, and vision insurance

Generous paid time off, paid holidays, paid volunteer time off, and paid parental leave

Kitchen with fully-stocked snacks and drinks

Company-sponsored happy hours and team events

Turo host matching and vehicle reimbursement program

About Turo

Turo is the world’s largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, the UK, and Germany. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.  

Turo has raised $450M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures. 

Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our team's talent and enrich our culture.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!