Sales Engineer at Extole
Minneapolis, MN, US

Role:

We’re looking for a customer-facing engineer who loves helping people, solving problems, and wants to be a major factor in the success of the Implementation of our product. This is a perfect position for someone who enjoys advising prospects on the right solutions, getting their hands dirty with code and explaining complicated technical topics to both engineers and non-technical customers.

Responsibilities:

Partner with sales teams to understand prospect requirements and provide technical support in complex sales cycles

Prepare and deliver solution designs and technical presentations that explain the product and implementation to customers 

Manage all technical aspects of RFP responses and security reviews

Help clients troubleshoot the implementation of the product within their systems

Work collaboratively and cohesively with Sales, Success, Product, Engineering and other cross-functional teams to deliver on-time implementations

Apply industry/domain/technology expertise to client implementations and partner integrations

Gather intelligent product feedback and recommendations from customers to design and inform new features and capabilities

Qualifications:

Looking for candidates with 2+ years of experience in a customer-facing technical role

Experience with APIs, data reporting tools, HTML5/CSS3, Javascript

Phone presence: enthusiastic and high energy, but also poised, confident and extremely professional

Innovative and assertive, with the ability to pick up new technologies and assess situations quickly

Exercises listening, takes time to truly understand client needs and address them

Track record of delivering results in a dynamic start-up environment

Experience working cross functionally, ideally with Success, Engineering and Product

Strong sense of ownership and high attention to detail

Creative and analytical problem-solving skills

Excellent written and verbal communication skills

Ability to work on several projects simultaneously and meet stated quality objectives