Collections Specialist at Lightspeed POS
Montreal, CA

You will be part of the Finance team and be reporting to the Senior Collections Manager. As a Collections Specialist, you will hold a customer-facing role and will primarily be responsible for contacting our customers with overdue account balances. If you love talking to customers, are familiar with accounting practices and can remain friendly, calm and authoritative, then this is the job for you!

What you’ll be responsible for

  • Making outbound collection calls in a professional manner while keeping and improving customer relations
  • Resolving client-billing problems and reducing accounts receivable delinquency, applying good customer service in a timely manner
  • Collecting customer payments in accordance with payment due dates
  • Maintaining accurate and complete notes of conversations with delinquent customers in order to facilitate further collection activity
  • Identifying issues attributing to account delinquency and discuss them with management and with Sales Rep
  • Setting up and documenting payment arrangements with debtors
  • Providing timely follow-up on payment arrangements
  • Identifying, preparing and forwarding accounts to the appropriate collection agencies
  • Interacting with collection agencies through on-going communication to resolve delinquent accounts
  • Meeting monthly recovery targets 

What you’ll be bringing to the team

  • 1-2 years of experience in a similar position
  • Strong English communication skills (oral/written)

Who you are

  • You are self-motivated, and you possess strong organizational skills
  • A problem solver with an analytical mind
  • A strong Critical thinker and skilled negotiator
  • Someone who is able to work independently and to adapt to a fast changing environment
  • Detail oriented and have an eye for accuracy    

Even better if you have, but not necessary

  • Fluency in French, Dutch or Spanish
  • Knowledge of Mac OS X
  • Proficiency in any accounting system
  • Knowledge of Excel (VLOOKUP, Pivot tables)

What’s in it for you

  • Lots of autonomy, flexible and fun work culture 
  • Amazing benefits & perks, including equity for all Lightspeeders
  • A chance to be a part of an operations team building the foundations of a global payments business  
  • Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story