We believe in differentiating our capital.
Lightspeed is seeking a full-time energetic and driven Strategic Customer Success Manager (CSM) to join the Strategic Solutions team. The ideal candidate has an entrepreneurial spirit, a keen sense of initiative and a desire for professional development. The Customer Success team is on the front lines engaging with customers: from pre-sale through to renewal, they ensure our customers feel confident in their investment with Lightspeed.
The CSM, Strategic Solutions, will be responsible for product implementation and planning, and otherwise supporting customers to ensure they leverage all available services. They will manage escalations of at-risk accounts, and identify opportunities for account growth. A CSM will develop a deep understanding of the typical business challenges the customer faces. They will be skilled at setting the right expectations and ensuring that, as a company, we meet those expectations.
Lightspeed powers small and medium-sized businesses in over 100 countries around the world with its cloud-based commerce platform. Its smart, scalable, and dependable all-in-one Point of Sale software system helps restaurants and retailers sell across channels, manage operations, engage with consumers, accept payments, and grow their business. Founded in 2005 with offices in Canada, USA, Europe and Australia, Lightspeed recently completed its initial public offering on the Toronto Stock Exchange (TSX: LSPD). We're passionate about enabling people to do their best work. Come work with us and find out what you can do.
What's in It for You?
In addition to the perks you see on the Careers page, you’ll get access to:
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