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DescriptionPosition at Funding Circle USWho are we?At Funding Circle there’s a mission that drives everything we do. Around the world, we want to help small businesses get the finance they need to thrive, creating thousands of jobs as they drive the economy forward.We have teams in London, Denver, San Francisco, Portland, and New York, we’re fusing finance and tech to build new opportunities for those who want to achieve more.Are you made to do more? Join us!SummaryWe are seeking an experienced Collections Specialist to join our Servicing & Collections team in Downtown Denver. You will be responsible for contacting customers with delinquent accounts, initiating appropriate action, maintaining records, and providing a high level of customer service to help our customers get back on track. You will be part of an innovative Services Collections and Recoveries team developing best practices & processes.As a Collections Specialist you will: Review status of delinquent accounts and initiate action, which would include notifying customers of delinquent status based on due date, prepare correspondence for special handling, and skip tracing Communicate and coordinate customer account information to a variety of departments and participate in weekly/monthly meetings to report status on assigned delinquent accounts Follow up on undeliverable mail, and research disputed delinquent account balances, then correct any errors, including misapplied payments, reversed late charges, direct deposit errors, and overpayment errors Negotiate and process ACH payments, while setting up payment plans to bring accounts currentWho are you? Excellent Customer Service/Satisfaction skills 1-3 years of experience in lending/customer service/sales/collections, preferably in a call center environment Ability to quickly identify issues, and has worked in an established framework, and raise quickly to supervisor Deadline oriented self-starter with the ability to work independently and directly contact a wide variety of stakeholders Thrives in a strong culture of open communication, teamwork, curiosity to make things better, getting things done, and brings their passion to work Identifies with our mission, “to build a better financial world”, and align with our core values: Think Smart, Make It Happen, Be Open, Stand together, Live The Adventure
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