Product Manager at Kareo
Heredia, Costa Rica

What We Need

A smart PRODUCT MANAGER who is analytical, can decompose a customer experience workflow and make recommendations for how to make it better. We also want a Product Manager who shows business acumen and can use logic along with data to make recommendations on how to improve.


Your Area of Focus

  • Support and work closely with a team of fellow Product Managers on one of Kareo’s core products to help define and design features that delight our customers
  • Perform customer research studies and analysis, including customer surveys and interviews, conducting competitive analysis, reviewing industry research reports, determining needs of different target segments and presenting findings and recommendations to the Sr. Product Manager
  • Partner closely with other Kareo functions who are responsible for the customers' experience within sales, onboarding, support, and training
  • Analyze and prepare product usage reports on key Kareo product features, providing insight on what can be improved as input to the product roadmap
  • Analyze the customer experience and documenting use cases for key product roadmap features
  • Research product positioning and providing recommendations to Product Marketing
  • Collect feedback by studying customer support incidents, administering user tests, and visiting customers to study product interaction in their natural environment
  • Have fun, because we don't take ourselves too seriously 


Your Qualifications

  • Fluent English (CEFR B2+) verbal and written communication skills
  • A passion for product and technology as an enabler to improve the work of independent practice physicians and they patients they serve. Medical billing and healthcare expertise are ideal; healthcare market curiosity is required
  • Self-starter who can work independently, yet is also a team player who partners well with others cross-functionally whether it’s engineering, sales, marketing or support
  • An opinion. Be passionate about the industry and/or technology and willing to share what you think
  • Experience and aptitude in identifying and driving process improvements by streamlining workflows, automating redundant tasks, and maximizing re-use
  • Previous experience in working closely with Product Management, ideally having had a direct hand in building remarkable products, from conception to completion. This includes not only delivering features, but also architecting processes to drive successful adoption and support of those features
  • Understanding and interest in modern web architecture, cloud applications and application lifecycle management 


Your Characteristics

  • Be Passionately Driven: We take pride in our work, inspire others to excel, and are dedicated to solving tough problems in healthcare. We hold ourselves to the highest standards. And we work with urgency because what we do matters.
  • Dedicated to Customer Success: Helping our customers succeed directs every action we take. We’re committed to helping their practices run smoother so their patients can thrive. We are solution-oriented and aligned with their needs.
  • Together We’re Better: Great teams are collaborative, selfless, hardworking, and dedicated. We are willing to do what it takes to get the job done so we can accomplish more together.
  • Constant Growth: We strive to have a growth mindset in all we do. We reject the status quo. We take a unique approach and make every effort to bring clarity to a needlessly complex industry. We are creative problem solvers that believe in making things better.


Kareo is an equal opportunity employer.  All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.