Production Support Engineer at Reputation.com
Hyderabad, IN
Description
About Reputation.com:

Reputation.com, Inc., based in Silicon Valley, pioneered online reputation management (ORM) technology for the enterprise market in 2006. With its SaaS platform, Reputation.com technology has managed tens of millions of consumer reviews and consumer interactions across hundreds of thousands of online points of presence for global companies spanning 77 industry verticals.

Most recently, Reputation.com was ranked No. 1 in Enterprise Online Reputation Management in G2 Crowd’s spring 2019 report. The ranking is based on G2 Crowd’s proprietary algorithm that calculates global rankings based on overall customer satisfaction, ease of doing business with, market presence, likelihood to be recommended and number of reviews.


Why Work at Reputation.com:

    Our revenue is growing 50% year over year.
    We have a world-class executive management team.
    We’ve raised over $115 million in funding and playing in an exploding market segment.
    We strive to do what’s best for our customer and proactively ensure cross-department collaboration in every decision we make.

If these wins excite you, we’d love to meet you!


Job Summary:

Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. Appropriately route and manage incidents to other Area teams such as Infrastructure, QA, and Product Engineering. Responsibilities also include log analysis and performance troubleshooting. Candidate should be able to work in shifts.


Responsibilities:

    Responsible for the monitoring, day-to-day maintenance of the application systems in operation,
    Proactively identifying issues, troubleshooting application issues and escalating appropriate issues.
    Appropriately route and manage incidents to other Area teams such as Infrastructure, QA, and Product Engineering.
    Responsibilities also include log analysis and performance troubleshooting.
    Automating utilities for monitoring.
    Candidates should be able to work in shifts.
    Good knowledge in Java
    Good analytical skills and troubleshooting skills.
    Additional duties as assigned.

Qualifications:

    Knowledge of scripting languages like groovy, python, shell etc
    Knowledge of spring boot applications.
    Having knowledge in Elastic search log analysis
    SQL/NoSQL,HTML, CSS, JSON..etc