- Job Type: Full-Time
- Function: Technical/Customer Support
- Industry: Services
- Post Date: 09/15/2023
- Website: extole.com
- Company Address: 350 Sansome St, San Francisco, CA 94104, US
About Extole
Brands use Extole to turn customers into advocates. Our enterprise advocacy platform and team of experts create beautiful advocate and referral programs, so brands can harness the power of online sharing to the benefit of their bottom line. Extole enables marketers to connect with millions of advocates, scaling word-of-mouth to acquire new customers and increase loyalty using their greatest competitive advantage: their customers.Job Description
Role
We’re looking for a customer-facing project manager who loves helping people, solving problems, and wants to lead customers through their first experience with referral marketing. This is a perfect position for someone who enjoys advising clients, project management, creative thinking and explaining complicated technical topics to both engineers and non-technical customers.
Who We Are
Extole is a values-driven culture. We have built our company on intense collaboration and on a single central value: #oneteam. We share goals, and, more importantly, we are accountable to each other.
Why Work With Us
- You will work with a team of talented people in our Moldova office, located in the centre of Chișinău.
- Extole offers a highly competitive salary.
- Paid sick leave and vacation.
- Flexible work hours.
Responsibilities
- Ensure clients launch on-time with the optimal Extole configuration to reach their business goals
- Guide clients in retail, consumer services, and financial services towards a well-designed solution
- Lead all pieces of client implementations, on-boarding efforts and 3rd party integrations
- Develop project plans, manage deliverables/milestones, deliver weekly statuses and pro-actively identify and mitigate issues/risks
- Help clients troubleshoot the implementation of the product within their systems
- Identify, document, triage and track issues to ensure resolution
- Work with Sales, Success, Product and Engineering to deliver on time client launches
- Gather intelligent product feedback and recommendations from customers to design and inform new features and capabilities
Qualifications
The number one qualification is that you love the idea of helping people get recognized by brands and apps they love!
- 1-2 years in software implementation or consulting
- Passionate about technology and its impact on the enterprise
- Experience leading multiple projects or initiatives at once
- Ability to identify and escalate when a project is at risk
- Calm in a fast-paced, ever-changing environment
- Experience in customer-facing presentations and have a consistent record of working with professionals
- Able to guide implementations based on best practices
- Deadline-driven with a passion for not letting complex enterprise projects slip