Job Description

The Opportunity

This Role is Hybrid

Nutanix is a constantly growing company, and the scope of our teams expands with the objective of providing the best support for our fast-growing customer base. We are excited to bring a new wave of talented Technical Support Engineers into our company! If you are someone who loves technology and innovation; has a customer-first mindset; has an eagerness to learn and wants to enhance your skillset in our leading Hyperconverged Infrastructure (HCI) technology and Hybrid-Cloud solutions, come be part of the family and help us provide our customers with an exceptional support experience.

Sound like you? Read on!

Worldwide Support at Nutanix

We are obsessed with making our customers successful. We’re comprised of leading technology specialists across networking, virtualization, OS, Cloud, DevOps, and Storage domains. Our customer base is growing rapidly and we’re looking for top-tier Systems Reliability Engineers who share our passion for customer success to join our team! We drive the success of our customers through passion and teamwork, ensuring quick response times and unparalleled customer satisfaction; our 90+ NPS score is a testament to this objective. Our diverse, multicultural team of top-notch engineers act as our customer champions, working closely with Engineering, Field, and Sales teams. Our teams love to have constant learning opportunities and aim to become experts in Virtualization, Networking, and Storage to name a few areas.

Your Role

• Work directly with our customers to troubleshoot, debug, reproduce and resolve complex technical issues.
• Work with our developers to identify defects and opportunities for product improvement.
• Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure.
• Provide an analysis of our existing customer base to avoid and minimize risks in the install base.
• Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations.
• Collaborate with technology partners (e.g. VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem.
• Develop and contribute to internal and external knowledge bases and drive continuous improvement in everything we do.
• Provide support on weekdays and sometimes one day during the weekend
• Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in the Nutanix platform. 

What You´ll Bring

• Excellent written and verbal communication skills – you’re able to work with a wide variety of people collaborate with geographically distributed teams and effectively communicate everything from data points to critical feedback.
• Customer Obsession – You're passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
• Expertise in troubleshooting at least two of the following: Virtualization (preferably VMware ESXi), Networking (preferably layer 2/3), Linux Systems (preferably CLI administration), DevOps, Cloud or Enterprise Storage.
• Communication: Proficient in both written and verbal communication, with the ability to collaborate across geographically dispersed teams and effectively relay everything from data points to critical feedback.
• Degree in Engineering or CS preferred
• Minimum 5 years of working experience
• Fluent proficiency in English. Bilingual is a plus!

About the team

We are a fully hybrid team based in Hoofddorp, just 15-20 minutes by train from Amsterdam, and based in the comfort of our own homes. We try and meet up as a full team monthly to reconnect, share ideas and to socialize outside of working hours! We organize our working shifts and aim towards the appropriate work-life balance for all our team members.  When working from home, you will still feel connected to the team with our weekly meetings, 1-1s and daily slack (instant messaging) chats with the other marketeers!

Meet Joaquin Martinez

I Joined Nutanix in 2013 as we were a David against the Goliath, and yet we always won by creating disruption in the market and offering innovation and flexibility to our customers. I´ve previously worked in places such as Brocade and Unisys way back in the day, amazing places that offered learning and growth opportunities.

My biggest personal win so far has been raising two amazing kids away from my home country. And my biggest professional win so far has been joining Nutanix! Best decision of my professional career.

When it comes to candidates, I look for People willing to learn, grow and contribute with their knowledge to the growth of Nutanix to keep creating disruptive and innovative technologies.

I´m currently involved in life groups that promote the teaching of the right values to kids involved in tech. So we can leave a better planet for the upcoming generation.