- Job Type: Full-Time
- Function: IT
- Industry: Services
- Post Date: 10/08/2024
- Website: zopa.com
- Company Address: Cottons Centre, Tooley Street, London, United Kingdom, SE1 2QG
About Zopa
We’re Zopa, and we want to make money work better for you.Our diverse team is united in their mission of creating simple, fair and honest financial products that have the customer’s needs at their heart. We’re proud that this dedication is reflected in our excellent rating on TrustPilot.
Job Description
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
As a Fraud Application specialist, you will undertake a wide range of activities and you will play a crucial role in the servicing, processing and approving of applications to support our Zopa products where fraud concerns are held, while providing exceptional customer service to deliver the right outcomes. This role requires a keen eye for details, strong analytical skills and the ability to make information decisions and will work as part of the wider fraud team at Zopa.
This is a hybrid role – the team works in the office on Tuesdays and Thursdays.
Your working week will consist of 7.5 hour shifts between 8 am and 8 pm, Monday to Friday, and you will be required to work one day of the weekend every other week, remotely. If you work a day at the weekend, you will receive a day off during the week.
A day in the life:
- Conduct thorough application screening and review processes for all Zopa products, ensuring adherence to company procedures and service conduct level agreements
- Handle all aspects of fraud escalation referrals during the application journey – this includes, document reviews, conducting security calls where concerns are held and escalating to the fraud operations team where high concerns are held
- Manage and complete fraud checks with other banks via Cifas, where concerns are held with documentation
- Utilise credit reference agency information and extensive data to support underwriting decisions
- Maintain clear and consistent communication with customers throughout the onboarding process
- Assist senior and team leader where required.
About you:
- Proven experience working in a similar role within a financial institution
- High level of attention to detail regarding documentation examination and call reviews
- Ability to work under pressure and able to prioritise tasks and cases within a given time frame
- Keen to continue to learn to stay aware of changes in processes and regulations
- A team player that acts with integrity and treats our customers and associates with respect
- Adaptable in a fast-paced environment
- Ability to work under own initiative and keen willingness to learn
- Proven excellent customer service skills.
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Flexible working? Yes please!
At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do.
Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.