- Job Type: Full-Time
- Function: Engineering Prod Mgmt/Dev
- Industry: Services
- Post Date: 11/06/2024
- Website: zopa.com
- Company Address: Cottons Centre, Tooley Street, London, United Kingdom, SE1 2QG
About Zopa
We’re Zopa, and we want to make money work better for you.Our diverse team is united in their mission of creating simple, fair and honest financial products that have the customer’s needs at their heart. We’re proud that this dedication is reflected in our excellent rating on TrustPilot.
Job Description
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
We are on the look out for a Product Director to lead our Payment Experiences team. The Payment Experiences team is an intimate team dedicated to enhancing the customer journey through innovative payment journeys. This team is at the heart of our commitment to providing a smooth, secure, and satisfying payment experience for every customer. Here’s what the team focuses on:
Innovation: Continuously exploring new technologies to make payments faster, easier, and more reliable.
Security: Ensuring that every transaction is protected with the latest in cybersecurity measures.
User Experience: Designing a payment interface that is intuitive and hassle-free, making every interaction a positive one.
With a proactive approach and a customer-centric mindset, the Payment Experiences Team works tirelessly to ensure that every payment is a testament to our brand’s promise of excellence.
As a Director of Product, you will be responsible for a team of 7, leading the vision, strategy, and execution of our payment experiences. You will work closely with cross-functional teams to ensure that product development aligns with business strategy and meets customer needs. Your role will be pivotal in driving product innovation, overseeing the product lifecycle, and ensuring the financial success of the product line.
A day in the life...
- Vision and Strategy: Establishing the long-term vision and strategic direction for payment experience, ensuring they align with the company’s goals and customer needs.
- Market Research: Conducting thorough market research to identify trends, customer demands, and competitive landscape to drive innovation and inform product development.
- Product Planning: Defining the product roadmap and setting clear milestones for development, launch, and iteration phases.
- Cross-Functional Leadership: Leading cross-functional teams, including engineering, design, and marketing, to bring products to market successfully.
- Performance Monitoring: Tracking product performance using key metrics, analysing data, and making informed decisions to enhance product value.
- Customer Advocacy: Ensuring that customer feedback is integrated into product development to create user-centric payment solutions.
- Innovation Management: Encouraging innovation within the product team to keep the payment experiences fresh, relevant, and ahead of the curve.
- Team Development: Building and nurturing a high-performing product team, fostering a culture of excellence and continuous improvement.
About you...
- Leadership Experience: Proven track record of leading cross-functional teams. Demonstrated ability to drive strategic initiatives and deliver results. Strong decision-making skills and ability to mentor and develop team members.
- B2C Experience: Extensive experience in business-to-consumer environments. Understanding of consumer behaviour and market trends. Ability to develop and execute marketing strategies that drive customer engagement and growth.
- 0-1 Product Development and Launch Experience: Hands-on experience in taking a product from concept to market launch. Skilled in product lifecycle management, including ideation, development, testing, and launch. Ability to work closely with engineering, design, and marketing teams to ensure successful product delivery.
- Customer-Centric Approach: Deep commitment to understanding and addressing customer needs. Experience in gathering and analysing customer feedback to inform product development. Ability to create and maintain a customer-first culture within the team.
#LI-HS1
Flexible working? Yes please!
At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do.
Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.