Director, Sales Transformation at Groupon
Chicago, IL, US

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

The Sales Operations & Strategy team supports our Sales team to acquire and retain great merchants onto our platform.  Team members are passionate individuals who are eager to build relationships across the company and make an impact at Groupon. Comprised of Sales Rep Analytics, Communication and Recognition, Lead Management, Training, and Sales Transformation, Sales Operations & Strategy works closely together to ensure reps and managers have a consistent, informed, and high-energy environment to achieve their sales goals. 

We seek an elite sales transformation leader to craft and deploy programs that support hundreds of sales professionals in an ever-evolving landscape. Our dream is to build Groupon into a best-in-class sales organization with lean processes, effective organizational structure, and top notch tooling. As the Director of Sales Transformation, you will be critical to achieving this objective.  This will require a deep understanding of existing processes and tools, innovative approaches to maximize value-driven processes for the sales team, and the ability to influence senior leaders across multiple departments.  The Director will be responsible for end-to-end delivery of key organizational initiatives, including recommendations and business justification, proper pre-implementation planning & readiness, seamless initiative execution and post completion accountability.  Throughout the process, this role will be responsible for ensuring high quality standards are met, risks are identified and mitigated, and key stakeholders receive timely and accurate communications regarding progress. 

You will be required to pivot quickly between a constantly changing canvas of details and process-related minutiae, as well as an eagerness to engage in robust “big picture” conversations with senior leaders from sales.  This role will manage a team of project managers, but will also need to successfully partner and influence other teams outside of that reporting structure.

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a significant impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?

 

You’ll spend time on the following:

  • Developing strategies and operating plans for sales tooling and efficiency initiatives, including recommendation decks, project plans, analysis, and communication

  • Motivate and lead a team of project managers to document existing business processes and recommend enhancements to maximize value-driven activities for the sales team

  • Identify, recruit and indirectly manage a network of stakeholders across multiple functions including Sales, Global Operations, Finance, HR, Product, and Engineering

  • Create robust program management capabilities, driving clear and consistent expectations and accountability across all stakeholder groups

  • Evangelize a data-first approach in measuring success: establish reporting and analytics, tracking and monitoring of improvements against key performance metrics

We’re excited about you if you have:

  • Bachelor’s degree 

  • 8-10 years sales or service operations management experience with a focus on tooling or organization transformation preferred

  • 4+ years of people management experience required

  • Lean Six Sigma certification preferred

  • You have strong communication skills, both written and verbal, with the ability and confidence to succinctly convey complex information to senior management

  • Ability to troubleshoot, document and communicate issues

  • You are a self-starter, fast learner, and adaptive to working in a fast-paced environment with the ability to quickly pivot

  • Demonstrated leadership skills and experience working in cross functional teams

  • Familiarity with Salesforce, Excel, and process documentation tools (Vizio, Lucid Chart, etc.) required

  • Strong organizational, analytical and problem solving skills

  • Advanced knowledge and experience in project management


Groupon's purpose is to build strong communities through thriving small businesses.  To learn more about the world's largest local ecommerce marketplace,  click here for the latest Groupon news. Plus, be sure to  check out the values  that shape our culture, guide our strategy and make our company a great place to work. And just don't take our word for it.  Hear from real Groupon team members  and learn more about our  inclusive employee groups. If all of this sounds like something that's a great fit for you, then click apply and let's see where this takes us. 

 

Groupon is an Equal Opportunity Employer

Qualifications for employment, promotion, and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, medical condition, sexual orientation, gender identity or expression, genetic information, ancestry, marital status, military discharge status (excluding dishonorable discharge), veteran status, citizenship status, or other legally protected status. We are all responsible for maintaining this policy. Groupon is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may email us at hraccommodations at groupon.com. If you have concerns related to Groupon’s equal employment opportunities, you may contact Groupon's Ethics Reporting Service Ethicspoint.